Resourceful Specialist offering expertise in problem-solving, warehouse operations and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing new processes and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Branch Sales Specialist
Grainger
02.2022 - Current
Top performer in sales metics for 2023. $26,000 in Hot Buy sales, Top 10 nationwide for accessory sales.
Proficient warehouse knowledge following standard work.
On-Time Fulfillment process owner. Streamlined process for branch resulting in being at goal for 2023.
Tasked with handling BBX purge on day to day maintaining zero BBX failures.
Provides exceptional customer service as well as probing for leads to generate more revenue.
Providing direction and solutions for TMs regarding SAP, returns and shipping procedures.
Completed Elevate: Badging Program which provided resources for leadership development.
Behavioral Interventionist
Easterseals Southern California
11.2017 - 02.2022
Able to perform supervisor duties outside of Behavioral Interventionist role.
Great social skills and rapport building.
Ability to adapt to situations under pressure.
Collaborated with team members, school personnel and family members to develop individual plans of care for students.
Offered friendly and efficient service to participants, handled challenging situations with ease.
Applied proven strategies to improve participants sensory- and perceptual-motor skills.
Demonstrated respect, friendliness and willingness to help wherever needed.
Coordinated regular meetings to share and analyze participants performance data and success plans with colleagues and parents.
Cash Teller/Forklift Operator
Dunbar Armored
08.2015 - 10.2017
Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Assigned and distributed workflow to support efficient and effective front line operations.
Counted, verified and handled bank deposits and armored car transactions.
Packed items into appropriate containers for shipment.
Unloaded and stacked materials by raising and lowering lifting devices.
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Communicated with floor managers to determine merchandise placement.
Customer Service Specialist
Best Buy
11.2014 - 05.2015
Described product highlights and benefits to help guide purchasing decisions.
Carried out opening and closing functions to meet operational needs underpinning strong customer service.
Resolved customer complaints and maintained clean and tidy checkout area.
Maintained customer satisfaction with quick and professional handling of product returns.
Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.