Rubens Charles
Houston,TX
Summary
Dynamic operations leader with extensive experience at Amazon, excelling in multi-site management and performance optimization. Proven track record in training and development, enhancing team engagement, and achieving operational excellence. Skilled in inventory control and financial oversight, driving significant improvements in efficiency and safety compliance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
AREA MANAGER II OF OPERATIONS
Amazon
Pflugerville, TX
06.2020 - 11.2024
- Directed daily fulfilment operations in high-capacity Amazon centre, managing large team for safe and efficient order processing.
- Collaborated with senior leadership and frontline staff to align operations with KPIs and safety protocols.
- Led designated operations area with accountability for safety, quality, productivity, labour planning, and associate engagement.
- Executed Amazon standard operating procedures, ensuring compliance with safety protocols and quality audits.
- Facilitated daily stand-ups and performance huddles to empower associates in meeting hourly and daily targets.
- Monitored labour allocation using real-time dashboards, adjusting strategies to enhance efficiency.
- Acted as key contact during operational escalations, problem-solving to meet delivery SLAs.
- Cultivated continuous improvement culture by mentoring leaders and documenting corrective actions.
STORE MANAGER
Office Depot/Office Max
Houston, TX
05.2017 - 06.2020
- Took the lead in directing store operations and led a team of 25+ employees, including assistant managers and team leads, to ensure efficient store performance and a consistent customer experience.
- Recruited, interviewed, and trained new hires while maintaining a positive workplace culture focused on performance, accountability, and service excellence.
- Responsible for developing weekly schedules, shift rotations, and labor forecasts based on customer traffic, business needs, and sales targets.
- Reviewed daily operational and sales reports to identify gaps in performance and implemented targeted strategies to improve efficiency and reduce costs.
- Ensured the accurate execution of inventory control measures including stock replenishment, markdowns, cycle counts, and vendor return processing.
- Accountable for delivering operational training in areas such as customer engagement, sales tactics, safety practices, and POS system procedures to support employee readiness.
- Managed financial operations including cash handling, deposits, daily reconciliations, and reporting to district leadership.
- Acted as the main escalation point for customer issues by resolving concerns quickly while protecting brand integrity and customer loyalty.
- Exceeded monthly sales goals for four consecutive months.
- Recognized for leading one of the highest-performing stores in the region during Q3 2019.
OPERATIONS MANAGER
Sears
Sugarland, TX
03.2017 - 05.2017
- Executed daily sales floor walkthroughs to identify operational gaps and mentor associates on objectives.
- Implemented safety protocols and compliance checklists to uphold corporate standards.
- Supervised stockroom organization to manage merchandise flow and promotional inventory.
- Ensured accurate execution of planograms and marketing materials for sales enhancement.
- Supported hiring, onboarding, and performance coaching for new team members.
- Tracked controllable expenses while collaborating with department leads to enhance processes.
- Executed company-wide initiatives with store leadership to improve technology integration.
- Delivered daily shift briefings and coordinated coverage plans for effective communication.
STORE MANAGER
Sears Appliance and Hardware
Sugarland, TX
03.2016 - 02.2017
- Orchestrated store operations encompassing P&L management, inventory planning, and staff oversight.
- Directed development of over 30 associates, including team leads and assistant managers.
- Identified inventory and labor management gaps, boosting profitability through targeted solutions.
- Ensured compliance with merchandising standards aligned to brand marketing initiatives.
- Resolved escalated customer issues by balancing policy enforcement with empathetic communication.
- Analyzed financial reports and collaborated on corrective measures for underperformance.
- Conducted quarterly inventories to enhance reporting accuracy and prevent loss.
- Managed budgets, monitored expenses, and enforced purchasing protocols.
ASSISTANT STORE MANAGER
Lowe’s
Houston, TX
12.2012 - 06.2014
- Supervised and developed a team of over 20 employees, enhancing retention and engagement scores.
- Drove store sales through seasonal promotions and upselling strategies, achieving significant revenue growth.
- Achieved compliance with company policies and safety standards, maintaining high performance review scores.
- Increased customer satisfaction scores by 21% through staff training and effective issue resolution.
- Reduced shrink by 15% with loss prevention tactics and improved inventory management techniques.
- Implemented Lean and Six Sigma practices to cut labor costs by 28% while boosting productivity.
- Executed store resets and remodels successfully, adhering to deadlines with minimal customer disruption.
ASSISTANT STORE MANAGER
Best Buy
Houston, TX
12.2012
- Consistently exceeded monthly sales targets by 15%, boosting revenue in high-margin categories such as home theater and appliances.
- Recruited and trained 25 employees, resulting in improved retention and multiple promotions to leadership roles.
- Enhanced associate training and accountability, improving Net Promoter Score and customer satisfaction ratings by 10%.
- Maintained compliance with all SOPs, audits, and safety standards, achieving scores of 80% or higher in internal evaluations.
- Increased attachment rate of Geek Squad services and Total Tech Support memberships by 10%.
- Reduced shrink by 30% through tighter inventory controls and loss prevention training.
- Achieved District Top-Performer status while ranking in top 10% of stores regionally.
- Received leadership award for outstanding performance in driving team success.
Education
Bachelor of Arts (B.A.) - Business
Patten University
Oakland, CA01.2023
Skills
- Multi-site operational management
- Inventory control and fulfillment
- Training and development
- Financial oversight
- Workplace safety compliance
- Cross-functional collaboration
- Lean process improvement
- Warehouse operations
- Performance optimization
- P&L management
- Team leadership
- Staff scheduling
Affiliations
- Lean Six Sigma Worldwide Network (LinkedIn Group), 2024-Present
- Council of Supply Chain Management Professional (CSCMP), Basic Access-2025-Present
- Toastmasters Club – Austin Chapter, 2025
- Operations & Supply Chain Professionals Group (LinkedIn Group), 2024-Present
- ASCM(APICS) Local Chapter Events-Austin, TX, 2025
- Operational Excellence Society, 2025-Present
Certification
Lean Six Sigma Black Belt
Hobbies and Interests
- Football
- Tennis
- Fishing
- Lawn care
- DIY home improvements
- Automotive projects
Volunteer Experience
- Volunteer, Central Texas Food Bank, Assisted with food sorting and distribution to local families, 2024-Present
- Event Support Volunteer, Austin Habitat for Humanity, Helped with construction site logistics and coordination, 2023
- Community Mentor, Boys and Girls Clubs of America, Provided academic support and career guidance to youth, 2023-2024
- Logistics Coordinator (Volunteer), Local 5K Charity Run, Managed supplies and route setup for over 300 participants, 2024
- Volunteer, Keep Austin Beautiful, Participated in neighborhood cleanups and community beautification projects, 2022-Present
Awards
- Leadership Excellence Award, Amazon Operations, 2023
- Top performer Award, Amazon Fulfillment center, 2022
Technical Proficiencies
- Microsoft Office Suite
- Kronos
- TLC
- POS Systems
- Windows
- Mac OS
- Adobe PeopleSoft
Timeline
AREA MANAGER II OF OPERATIONS
Amazon
06.2020 - 11.2024
STORE MANAGER
Office Depot/Office Max
05.2017 - 06.2020
OPERATIONS MANAGER
Sears
03.2017 - 05.2017
STORE MANAGER
Sears Appliance and Hardware
03.2016 - 02.2017
ASSISTANT STORE MANAGER
Lowe’s
12.2012 - 06.2014
ASSISTANT STORE MANAGER
Best Buy
12.2012
Bachelor of Arts (B.A.) - Business
Patten University