Rubens Germain
Roselle,NJ
Summary
Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.
Overview
2
2
years of professional experience
Work History
Help Desk
PORT AUTHORITY OF NY & NJ
Jersey City, NJ
01.2023 - Current
- Conference room and Room scheduler setup/testing
- Assist with the On-boarding and Off-boarding of employees
- Reimage Lenovo, Surface Pro and Apple MacBook products to Port Authority standards
- Construct, install internal hard drives, memory sticks in newly built PC's to be shipped to the end user
- Troubleshoot VPN
- PC imaging, equipment setups, and testing to the standards of the department being shipped the device
- Ensure users can log in successfully and the computer is connected to the domain properly
- Provisioning and Imaging computers via re-image stick or PxE boot
- Work on Lenovo devices such as ThinkPad's, ThinkClient's and others
- Replace hardware and install software when required for each PC or laptop, including Microsoft Office, Teams, Zoom, SCCM, and other scanners/printer software
- Utilize Active Directory for the computer name, add/remove a group, policy changes, or delete a computer off of the network
- Collaborate with management to ensure projects are completed and are ready for pick up
- Provide technical support and assistance to employees as needed
- Perform analysis and collect data to establish the potential for improvements within the communication networks
- Work with third-party vendors to keep the networks running efficiently.
JUNIOR NETWORK TECHNICIAN
ACV ENVIRO
AVENEL, NJ
07.2022 - 01.2023
- Managed Microsoft Azure group directory
- Provided assistance to users with Remote Management & Monitoring tools such as LogMeIn Central and TeamViewer
- Manage daily support calls and tickets through Salesforce Ticketing system
- Managed login, installation and procurement of Microsoft Office applications and licenses
- Managed Group configuration and setup through Active Directory
- Installed and set up laptops and desktops with software needed to perform the job duties
- Manage devices and new user setup via AirWatch
- Managed landlines and cell phone extensions of users in a Private Branch Exchange server and cellphone wireless server
- Managed the enrollment of users into Duo MFA
- Provide technical support for Lenovo & Apple devices including deployment, testing & network configurations
- Managed printer configurations, setup, installations and deployments
- Automated onboarding and offboarding tasks using PowerShell and Salesforce service desk
- Coordinated the purchasing and procurement of IT equipment and software licenses
- Performed IT offboarding tasks including data backups, laptop wipes, and account disablement
- Provided phone, email, remote desktop, and on-site technical support
- Always respond to requests from management and executives via email
- Establish and maintain IT and digital communication infrastructure, including wireless or LAN networks
- Implement and maintain digital communication software, including email, user logins, and passwords; this includes setting up new employees with company email accounts, providing them with access to the network, and troubleshooting for existing employees
- Train new staff to operate within the company's IT systems and ensure that new staff is aware of company communication and security policies
- Maintain the company's phone system and work closely with the phone service provider to keep the lines active.
SUPPORT TECHNICIAN
HACKENSACK MERIDIAN HEALTH
NEPTUNE, NJ
12.2021 - 06.2022
- Gather requirements, perform analyses, and deliver peripheral devices for supported products or projects
- Device Inventory managements & Citrix workspace administration Supporting more than 2500 devices in a hospital and 20 different affiliate sites for Network & system connectivity
- Printer configurations, EPIC TDR verification, helping users for secure print registration and demonstrating them how to use new devices for their workflow
- Explained technical information in clear terms to promote better understanding for non-technical users
- Patiently walked individuals through basic troubleshooting tasks
- Using service-Now ticketing system for logging, resolving and escalating issues to different teams, cable management after device deployments
- Provide technical support for Google chrome devices including deployment, testing & network configurations
- Documenting the incidents for future reference while doing excellent performance on Service Level Agreement
- Responded to telephone, email and in-person inquiries regarding google chrome device operation, use and repair
- Installed new versions to eliminate security problems and protect data
- Install and configure computers, servers and peripherals; manage and support networks, hardware, software, and services
- Update network infrastructure, virtualization solutions, and server architecture to improve connectivity and availability
- Create user accounts and permissions to allow users to properly access network resources
- Provide expertise to users and answer questions or requests for support or training on systems and software
- Complete special projects while performing day to day support and system administration functions
- Identify and recommend improved processes and workflow changes on continuous bases.
Education
ASSOCIATES IN PARALEGAL STUDIES -
UNION COUNTY COLLEGE
05.2018
DIPLOMA -
ABRAHAM CLARK HIGH SCHOOL
06.2010
Skills
- Customer Service
- Inventory Tracking
- Storage Organization
- Order Preparation
- Supply Ordering
- Material Handling
- Operations Support
- Loading and Unloading
- Order Fulfillment
- Problem-Solving
Timeline
Help Desk
PORT AUTHORITY OF NY & NJ
01.2023 - Current
JUNIOR NETWORK TECHNICIAN
ACV ENVIRO
07.2022 - 01.2023
SUPPORT TECHNICIAN
HACKENSACK MERIDIAN HEALTH
12.2021 - 06.2022
ASSOCIATES IN PARALEGAL STUDIES -
UNION COUNTY COLLEGE
DIPLOMA -
ABRAHAM CLARK HIGH SCHOOL
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