Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rubens Toussaint

Summary

Proven track record at Liveops, enhancing customer satisfaction and loyalty through expert resolution of technical and service issues. Skilled in troubleshooting and empathetic communication, I effectively escalated critical incidents, improving resolution efficiency. My ability to manage stress and maintain professionalism under pressure stands out, showcasing my technical acumen and interpersonal skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Liveops
04.2021 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Technical Support Specialist

Liveops
10.2022 - 06.2023
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Documented support interactions for future reference.
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.

Education

GED -

Miami Dade College
Miami, FL

Skills

  • Customer Service
  • Technical Support
  • Service support
  • Technical Troubleshooting
  • Online Chat Support
  • Problem-Solving

Timeline

Technical Support Specialist

Liveops
10.2022 - 06.2023

Customer Service Representative

Liveops
04.2021 - 08.2022

GED -

Miami Dade College
Rubens Toussaint