RUBI ALVAREZ
Phoenix,AZ
Summary
Responsible person with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by peers, can be relied upon to help the company achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Telephone Research Interviewer
Headway Workforce Solutions
02.2024 - Current
- Participated in training sessions and workshops for continuous skill development within the field of telephone research interviewing.
- Established credibility as an interviewer through professionalism, courtesy, and active listening during interactions with respondents.
- Enhanced survey response rates by employing persuasive communication techniques during telephone interviews.
- Achieved higher data accuracy through meticulous note-taking and listening skills while conducting research interviews.
- Exceeded client expectations for project deliverables by consistently providing accurate, reliable data from a diverse range of respondents.
- Maintained open lines of communication with supervisors regarding progress, challenges, and success stories to ensure project alignment.
- Administered phone interviews to survey participants.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Gathered data and insights from participants during telephone interviews.
- Documented records of call information.
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
- Entered responses from survey participants into internal database using Voxco to later compile reports or conduct analysis.
Project Assistant
FieldWorks Events & Marketing
11.2023 - 11.2023
- Organized and maintained project documents and records.
- Scanned materials using flatbed scanner, duplex scanner, or multi-function device as needed.
- Organized hard copy material prior to scanning according to established procedures.
- Filed documents, correspondence, and other materials alphabetically, numerically or by other prescribed methods.
- Organized and maintained filing systems both manually and electronically.
- Ensured accuracy of all paperwork filed.
Office Manager
Carmel Partners
09.2023 - 09.2023
- Developed and implemented office policies and procedures.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
TELEPHONE RESEARCH INTERVIEWER
Headway Workforce Solutions
01.2023 - 06.2023
- Remained up-to-date on current trends in market research methods through ongoing training sessions
- Created scripts used by interviewers when conducting phone surveys
- Adept at quickly learning new software programs related to telephone interviewing
- Used active listening techniques to accurately capture participant responses
- Accurately entered responses from participants into an online database system for analysis
- Adapted quickly to changes in policies or procedures when necessary
- Conducted surveys and collected data using interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews.
SEASONAL RETAIL ASSOCIATE
Bath & Body Works
11.2022 - 02.2023
- Exchanged merchandise for customers and accepted returns
- Utilized problem solving techniques for difficult transactions or returns
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
- Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices
- Assisted in training new employees on proper use of equipment and safety protocols
- Assisted customers with locating items and finding prices
- Adhered to safety protocols when handling hazardous materials during deliveries or product transfers
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Reported hazards or unsafe work practices, maintaining accident-free environment
- Escalated complex customer issues to manager for quick remediation
- Greeted customers and engaged in conversation to assess needs
- Opened and closed cash registers, balanced cash drawers and made deposits
- Developed strong interpersonal skills through interaction with customers on a daily basis
- Explained products and services to help customers make informed decisions
- Bagged and packaged purchases and wrapped gifts
- Answered questions regarding store and merchandise
- Helped fellow team members complete tasks and exceed expectations set by store management
- Delivered excellent customer service resulting in loyal client relationships
- Operated POS system efficiently to ensure accuracy of orders placed by customers
- Maintained cleanliness of store area by vacuuming floors, dusting shelves and wiping down counters
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
TELEPHONE RESEARCH INTERVIEWER
IMPAQ International
01.2022 - 11.2022
- Applied problem-solving abilities to identify potential issues during interviews and take corrective action as needed
- Developed comprehensive knowledge of research techniques and regulations to ensure compliance with industry standards
- Adept at quickly learning new software programs related to telephone interviewing
- Conducted surveys, interviews, focus groups, and other types of data collection activities over the phone
- Created scripts used by interviewers when conducting phone surveys
- Compiled data from surveys, interviews, questionnaires and other sources into reports for management review
- Used active listening techniques to accurately capture participant responses
- Provided excellent customer service as a Telephone Interviewer
- Accurately entered responses from participants into an online database system for analysis
- Utilized software applications to analyze survey data and generate meaningful insights into the results
- Operated telephone systems to dial outbound calls
- Classified and record survey data in preparation for computer analysis.
RESTAURANT HOSTESS
Snooze, an AM Eatery
07.2021 - 06.2022
- Maintained clean and neat workplace and dining room area
- Utilized problem-solving skills to handle any issues that arose during shifts
- Organized reservations for large parties and special events in accordance with company policies
- Monitored customer flow patterns throughout shifts adjusting staffing accordingly as needed
- Helped bus tables and ran food to patrons during high-volume periods
- Checked restrooms for cleanliness and availability of supplies
- Managed reservations for large groups or special events within the establishment
- Communicated clearly with servers regarding guest needs or requests
- Trained new hosting employees on proper protocols and procedures for providing an outstanding guest experience
- Implemented strategies designed to increase sales through suggestive selling techniques when appropriate
- Demonstrated excellent customer service skills to ensure a pleasant dining experience
- Assigned seating arrangements according to guest requests whenever possible
- Maintained a professional appearance at all times while adhering to the dress code policy
- Provided accurate wait time estimates to customers based on current occupancy levels
- Trained new hostesses on proper procedures for seating guests
- Monitored restaurant activity to determine seating and dining flow
- Supported bussers through high-volume shifts with table clearing.
FOOD DELIVERY DRIVER
Door Dash
06.2021 - 07.2021
- Provided excellent customer service and maintained a positive attitude while delivering food items to customers in a timely manner
- Managed customer inquiries and complaints with timeliness and professionalism
- Navigated streets and highways efficiently using GPS to speed up food delivery
- Exercised discretion when interacting with customers regarding sensitive information such as addresses or phone numbers
- Loaded beverages and food orders into vehicle, carefully arranging to avoid spillage
- Turned in receipts and money received from deliveries.
TELEPHONE RESEARCH INTERVIEWER
IMPAQ International
01.2021 - 05.2021
- Directed work of survey support staff and interviewers who gather survey data
- Collaborated with other researchers in planning, implementation, and evaluation of surveys
- Compiled detailed reports summarizing research results on a daily basis
- Conducted surveys, interviews, focus groups, and other types of data collection activities over the phone
- Created scripts used by interviewers when conducting phone surveys
- Developed survey questions for a variety of research projects.
TELEPHONE RESEARCH INTERVIEWER
The Analytical Group
06.2017 - 12.2020
- Accurately entered responses from participants into an online database system for analysis
- Collaborated closely with supervisors to develop strategies for improving survey response rates
- Utilized customer service techniques to ensure satisfaction of clients
- Performed quality assurance checks on all recorded data to ensure accuracy and completeness
- Used active listening techniques to accurately capture participant responses
- Demonstrated strong multitasking capabilities by managing multiple projects simultaneously without compromising quality
- Maintained accurate records of all conversations and notes taken during interviews
- Gathered information about survey topics.
OFFICE DATA ENTRY CLERK
The Analytical Group
06.2017 - 12.2020
- Located and corrected data entry errors with thorough verification methods
- Reviewed source documents to locate and enter data in specific data fields
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner
- Demonstrated proficiency in keyboarding and 10-key operations
- Preserved customer confidence and protected operations by keeping information confidential
- Performed daily maintenance activities such as backing up files and archiving old records
- Implemented strong organizational skills in order to prioritize tasks appropriately
- Secured information by completing database backups
- Utilized Microsoft Office for various tasks related to data entry work
- Accurately entered large volumes of data into company databases with a high degree of accuracy and attention to detail
- Created spreadsheets with large numbers of figures without mistakes.
SALES ASSOCIATE
Staples
02.2017 - 05.2017
- Established a positive rapport with customers by delivering friendly, personalized service
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices
- Engaged with guests to understand and anticipate customer service needs
- Performed cleaning tasks, keeping store neat and organized
- Maximized profits through effective cross-selling strategies during checkout process
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Operated cash register and POS to process sales transactions and handle payments
- Assisted with building furniture according to customer needs.
TELEPHONE RESEARCH INTERVIEWER
The Analytical Group
06.2014 - 10.2016
- Compiled detailed reports summarizing research results on a daily basis
- Utilized customer service techniques to ensure satisfaction of clients
- Demonstrated proficiency in using multiple telephone systems to place and receive calls
- Adapted quickly to changes in policies or procedures when necessary
- Performed quality assurance checks on all recorded data to ensure accuracy and completeness
- Conducted surveys and collected data using interviews, questionnaires, focus groups, market analysis surveys, public opinion polls, literature reviews, and file reviews
- Remained up-to-date on current trends in market research methods through ongoing training sessions
- Developed survey questions for a variety of research projects
- Used active listening techniques to accurately capture participant responses.
Education
TRADE SCHOOL IN COSMETOLOGY BUSINESS - Cosmetology
Gateway Community College
Phoenix, AZ06.2016
BACHELOR OF ARTS (B.A.) IN INTERIOR DESIGNER - INTERIOR DESIGN
The Art Institute of Phoenix
Phoenix, AZ05.2016
HIGH SCHOOL DIPLOMA -
Thunderbird High School
Phoenix, AZ05.2016
Skills
- Microsoft Excel
- Script Reading
- Data Entry
- Outbound Calls
- Health Care Industry
- Customer Assistance
- POS System Operations
- Strategic Selling
- High-Volume Dining
- Reservation Planning
- Table Setting Arrangements
- Front of House Display Creation
- Customer Service
- Team Support
- Interview techniques
- Call center processes
- Fluent in Spanish
- Telephone Interviews
- Call Center Operations
- Research and analysis
Certification
Cosmetology Certification
Languages
Spanish
Native or Bilingual
Timeline
Telephone Research Interviewer
Headway Workforce Solutions
02.2024 - Current
Project Assistant
FieldWorks Events & Marketing
11.2023 - 11.2023
Office Manager
Carmel Partners
09.2023 - 09.2023
TELEPHONE RESEARCH INTERVIEWER
Headway Workforce Solutions
01.2023 - 06.2023
SEASONAL RETAIL ASSOCIATE
Bath & Body Works
11.2022 - 02.2023
TELEPHONE RESEARCH INTERVIEWER
IMPAQ International
01.2022 - 11.2022
RESTAURANT HOSTESS
Snooze, an AM Eatery
07.2021 - 06.2022
FOOD DELIVERY DRIVER
Door Dash
06.2021 - 07.2021
TELEPHONE RESEARCH INTERVIEWER
IMPAQ International
01.2021 - 05.2021
TELEPHONE RESEARCH INTERVIEWER
The Analytical Group
06.2017 - 12.2020
OFFICE DATA ENTRY CLERK
The Analytical Group
06.2017 - 12.2020
SALES ASSOCIATE
Staples
02.2017 - 05.2017
TELEPHONE RESEARCH INTERVIEWER
The Analytical Group
06.2014 - 10.2016
TRADE SCHOOL IN COSMETOLOGY BUSINESS - Cosmetology
Gateway Community College
BACHELOR OF ARTS (B.A.) IN INTERIOR DESIGNER - INTERIOR DESIGN
The Art Institute of Phoenix
HIGH SCHOOL DIPLOMA -
Thunderbird High School
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