Summary
Overview
Work History
Education
Skills
Certification
Timeline
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RUBI DAVILA

Charlotte,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in legal industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE

TD Bank
05.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

LEGAL SCHEDULER

Law Office of Laura Nigro: Progressive House Counsel
07.2019 - 07.2021
  • Maintain cases organized by establishing and organizing files, monitoring calendars for 10 attorneys in 2 states, meeting deadlines, documenting actions, and inputting information into file databases
  • Help develop cases by maintaining contact with people involved in case, confirmed case status with attorney, involved in case scheduling, depositions, preparing and forwarding subpoenas and summonses
  • Helped with close to 350 cases relating to personal injury, auto accidents, trips and falls, premises liability, etc
  • Support case preparation by drafting complaints, preparing.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

LEGAL ASSISTANT & RECEPTIONIST

Lindsey & Ferry P.A
12.2016 - 05.2019
  • Maintained ongoing communication with parties from discovery to medical appointments, recorded statements, property damage, and letters of representations
  • Maintained and updated attorneys outlook calendar (hearings, existing/new client meetings)
  • Provided extensive secretarial and paralegal support; conducted legal research, conflicts checks, drafted pleadings, prepared legal documents
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.

LEGAL SECRETARY / OFFICE ADMINISTRATOR

Paul & Perkins, P.A
01.2012 - 12.2016
  • Served as point of contact with visitors and clients
  • Screen visitors, calls and correspondence, providing responses or directing requests to appropriate staff
  • Provided assistance with close to 200 pre-suit cases relating to personal injury, including but not limited to: auto accident, trip and fall, premises liability, etc. Managed all administrative aspects of t cases, including, but not limited to: Create case folders and maintain researchable files of correspondence, publications and regulations, records.

Education

Associate of Arts -

Florida International University
Miami, FL
05.2019

High School Diploma -

Hagerty High School
Oviedo
05.2012

Skills

  • Microsoft Office
  • Detail Oriented
  • Organization Management
  • Data Entry
  • Filing and Record Management
  • Adobe Acrobat
  • Lexis Nexis
  • Schedule Management
  • Customer Service Orientation
  • Complaint resolution
  • Paperwork Processing
  • Time Management

Certification

  • North Carolina Notary License - 2027

Timeline

CUSTOMER SERVICE REPRESENTATIVE

TD Bank
05.2023 - Current

LEGAL SCHEDULER

Law Office of Laura Nigro: Progressive House Counsel
07.2019 - 07.2021

LEGAL ASSISTANT & RECEPTIONIST

Lindsey & Ferry P.A
12.2016 - 05.2019

LEGAL SECRETARY / OFFICE ADMINISTRATOR

Paul & Perkins, P.A
01.2012 - 12.2016

Associate of Arts -

Florida International University

High School Diploma -

Hagerty High School

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RUBI DAVILA