Rubi De La Cruz
El Paso,TX
Summary
Proven to excel in high-pressure environments, I leveraged my bilingual capabilities and problem-solving skills at Alorica to significantly enhance customer satisfaction and retention. Recognized for exceptional complaint handling and technical troubleshooting, I consistently exceeded performance metrics, contributing to a positive and efficient resolution of customer inquiries. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
Work History
Customer Service Phone Agent
Alorica
10.2023 - 02.2024
- Collaborated closely with other departments to resolve complex issues promptly, enhancing interdepartmental cooperation.
- Managed multiple priorities simultaneously, ensuring all tasks were completed within designated timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving queries in a timely manner.
- Participated in ongoing training programs, staying up-to-date on company policies and offerings.
- Achieved improved customer retention rates by consistently delivering personalized service that exceeded expectations.
- Recognized for consistently meeting or exceeding key performance indicators related to call quality, efficiency, and problem-solving capabilities.
- Handled difficult customers with professionalism and empathy, leading to increased customer loyalty.
Cashier
Whatburger
05.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Eastlake High School
El Paso, TX05.2022
Skills
- Stress Tolerance
- Customer Service
- Complaint Handling
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Language Fluency
- Call Control
- Problem-solving skills
- Call Center Customer Service
- Resolving issues
- Inbound phone calls
- Cash Handling
- Answering questions
- Customer Support
- Communicating with clients
- Gathering information
- Technical Troubleshooting
- Training experience
- Payment Processing
- FLUENT IN ENGLISH
- FLUENT IN SPANISH
UBER driver
Being able to make people happy by delivering their food on time and in perfect shape. Spread kindness.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Phone Agent
Alorica
10.2023 - 02.2024
Cashier
Whatburger
05.2021 - 05.2022
High School Diploma -
Eastlake High School
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