Rubi Diaz
Bishop,United States
Overview
8
8
years of professional experience
Work History
Retail Sales Manager
Prime Communications
12.2017 - Current
- Led the execution of sales, service, and customer experience initiatives, emphasizing seamless operations
- Directed the hiring, training, and professional growth of a high-performing team, resulting in consistently exceeded sales goals
- Demonstrated exceptional leadership and coaching skills, inspiring, engaging, and motivating the team to achieve outstanding results
- Acted as the primary point of contact for resolving billing/service issues promptly, ensuring effective communication with leadership, Loss Prevention Department, and HR regarding discrepancies related to inventory, fraud, etc.
Assistant Store Manager
Spring Communications
11.2016 - 11.2017
- Monitored and optimized the performance of sales representatives, with a focus on hiring and training initiatives
- Stepped into the role of Sales Manager during periods of absence or emergency, maintaining a commitment to hiring and training excellence
- Actively participated in sales meetings and training sessions, contributing to a culture of continuous improvement.
Retail Sales Consultant
Cellworld
10.2015 - 10.2016
- Implemented hiring and training best practices, ensuring the generation and maximization of sales and key metrics
- Demonstrated strong problem-solving abilities within a fast-paced environment, adhering to all policies and procedures outlined in the employee handbook
- Maintained an in-depth knowledge of products, services, and promotions offered by AT&T and competitors, delivering exceptional customer service.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ12.2024
Skills
- 5 years of experience leading sales teams with a focus on hiring and training
- Proficient in driving sales using platforms like Salesforce
- Excellent written and verbal communication skills
- Strong problem-solving abilities in a fast-paced environment
- Recruitment
- Training Development
- Staff Training/Development
- Performance Evaluation
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Manager
Prime Communications
12.2017 - Current
Assistant Store Manager
Spring Communications
11.2016 - 11.2017
Retail Sales Consultant
Cellworld
10.2015 - 10.2016
Bachelor of Science - Psychology
Arizona State University
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