Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rubi Dioses

Roselle,NJ

Summary

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.

Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Security Officer/Security Supervisor

Intercon - Security Systems
Newark, NJ
07.2023 - Current
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, and perimeter areas.
  • Supervising The logistic Area inside the Airport.
  • Training the new team.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Observed patrons and customers to quickly address security situations.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Responded to medical emergencies before paramedic and law enforcement arrival.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Identified suspicious activity to determine appropriate response.

Customer Service Representative /Sales Ambassador

Clear (Biometrics Security)
Newark, NJ
12.2022 - 06.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Supported sales team members to drive growth and development.
  • Verified customer identities by collecting and examining documents such as driver's license, passport, or other government-issued identification cards.
  • Conducted background checks to ensure customer compliance with regulations and company policies.
  • Analyzed customer data to identify any discrepancies or inconsistencies between documents.
  • Updated internal systems with accurate information regarding customer data verification processes.
  • Maintained confidentiality of sensitive information related to customer identity and account activity.
  • Responded promptly to inquiries from customers regarding their account status.
  • Collaborated with other departments such as Compliance, Risk Management, Legal., to ensure proper implementation of policies.
  • Ensured adherence to all applicable laws, regulations, standards, policies, procedures., related to the verification process.
  • Monitored passenger flow to ensure that travelers were efficiently processed through the checkpoint.
  • Verified documents for international travelers at customs checkpoints.
  • Enforced security policies and protocols to maintain a safe environment throughout the airport facility.
  • Provided customer service assistance to passengers needing special attention or help navigating the airport.
  • Investigated suspicious activity and reported findings to the appropriate authorities.
  • Accurately collected biometric data from individuals to be stored in the database.
  • Managed and updated all biometric registries according to company standards.
  • Performed quality assurance checks on scanned documents for accuracy and completeness.
  • Maintained records of biometric data, ensuring confidentiality and security of information.
  • Provided technical support to customers regarding biometric registration process.
  • Assisted with troubleshooting any issues related to biometrics or registry errors.
  • Responded promptly to customer inquiries about their registration status or other questions.
  • Verified identity documents submitted by applicants prior to registering them into the system.
  • Adhered to strict privacy protocols when handling sensitive personal information.
  • Conducted regular maintenance checks on hardware used for collecting biometric data such as fingerprint scanners, cameras.
  • Ensured compliance with applicable laws and regulations regarding use of biometrics in identification systems.
  • Collaborated closely with other departments within the organization to ensure proper functioning of the system.
  • Developed training materials for staff members on how to use the biometric registry software properly.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.

Prime Associate / Assistant Manager of Operations

Amazon Fresh
Avenel, NJ
07.2020 - 06.2022
  • Stocked shelves with merchandise according to company standards.
  • Organized the store shelves for maximum efficiency of space utilization.
  • Tracked inventory levels to ensure accurate stock counts were maintained at all times.
  • Assisted in unloading truck shipments for restocking merchandise in the warehouse
  • Completed daily paperwork accurately and submitted it on time to management team.
  • Inspected products before stocking them on the shelves ensuring they meet quality standards.
  • Operated forklifts or other material handling equipment safely for moving large orders of merchandise around the warehouse.
  • Planned and executed compliance audits to check company policies, procedures and controls.
  • Selected products and items from shelves and pallets for customer orders.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Cleaned and organized aisles, work stations and floors to promote operational productivity.
  • Achieved productivity and accuracy standards to meet company guidelines.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Confirmed items picked for orders by keying codes into system.
  • Labeled boxes and placed in outbound collection areas.
  • Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Limited damage to products and orders by using care when choosing items.
  • Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
  • Performed cycle counting to maintain accurate inventory levels for all products.
  • Created reports detailing the accuracy of inventory counts, discrepancies, and adjustments.
  • Conducted daily physical counts of items in warehouse storage areas.
  • Analyzed data from inventory systems to identify any potential issues with accuracy or quantity of stock on hand.
  • Identified and resolved discrepancies between system generated reports and actual count results.
  • Participated in regular audits of inventory records and systems to ensure accuracy.
  • Collaborated with other departments and teams to resolve issues related to inventory control process.
  • Prepared detailed reports summarizing the results of each cycle count activity.
  • Trained new staff on best practices related to cycle counting procedures.
  • Investigated root causes of errors identified during cycle counting activities.
  • Utilized specialized software programs for tracking and managing inventories.
  • Tracked merchandise movements and completed cycle counts.
  • Participated in physical inventory counts to keep information accurate and current.
  • Inspected incoming materials for damage.
  • Entered information into system to update status reports.
  • Coordinated inventory, stocking and ordering.

Counter Staff Member /Shift Supervisor

Airport Express Lima ground service transportation
Lima, PERU
07.2018 - 09.2019
  • Greeted customers in a friendly and courteous manner.
  • Assisted customers with menu selection, order placement, and payment processing.
  • Operated cash register accurately to process customer orders.
  • Provided excellent customer service by anticipating needs of guests.
  • Demonstrated strong verbal communication skills while interacting with customers.
  • Performed opening and closing duties such as inventory checks, stocking supplies, cleaning work area.
  • Resolved customer complaints in a professional manner.
  • Followed proper cash handling procedures when accepting payments from customers.
  • Completed side work tasks assigned by management at the end of each shift.
  • Recorded sales transactions quickly and accurately into POS system.
  • Delivered top quality customer service while managing multiple tasks.
  • Answered customer phone calls to provide speedy and accurate information about store operations, products, promotions and orders.
  • Processed order transactions and handled debit and cash operations.
  • Processed payments promptly for customers to exceed productivity standards.
  • Offered information regarding sale promotions and new products.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Monitored staff performance to ensure quality standards were met.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Investigated accidents or incidents occurring during shift hours.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

Education

CNA - Nursing Assistance

K & G Career Academy
Elizabeth, NJ
04-2024

Sora License - Security Officer

Carbajal School
Union, NJ
12-2023

High School Diploma -

Clorinda Matto De Turner
Lima - Peru
12-2003

Skills

  • Emergency Management
  • Identification Verification
  • Emergency Response
  • Interior and Exterior Patrol
  • Incident Reporting
  • Alarm Monitoring
  • Investigative Skills
  • High Level of Integrity
  • First Aid and CPR Certified
  • Fluent in spanish
  • Screening Wands
  • Security Screenings
  • Conflict De-Escalation
  • Detail Oriented
  • Meticulous Attention to Detail
  • Verifying Data Accuracy
  • Professional and Mature
  • Quality Control
  • Excellent Communication Skills
  • Strong Interpersonal Skills
  • Spreadsheet Management
  • Database Management
  • Strong Problem Solver
  • Data Entry

Timeline

Security Officer/Security Supervisor

Intercon - Security Systems
07.2023 - Current

Customer Service Representative /Sales Ambassador

Clear (Biometrics Security)
12.2022 - 06.2023

Prime Associate / Assistant Manager of Operations

Amazon Fresh
07.2020 - 06.2022

Counter Staff Member /Shift Supervisor

Airport Express Lima ground service transportation
07.2018 - 09.2019

CNA - Nursing Assistance

K & G Career Academy

Sora License - Security Officer

Carbajal School

High School Diploma -

Clorinda Matto De Turner

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Rubi Dioses