Rubi Ibarra
Marysville,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Manager on Duty
Fernando's Cali Kitchen
08.2020 - 06.2023
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Referral Coordinator
Signature Performance
08.2019 - 06.2021
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Provided education and instruction to referral sources on referral processes.
Call Center Representative
Signature Performance
10.2017 - 03.2018
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Medical Records Specialist
Petaluma Health Center
02.2013 - 06.2016
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient charts and accurately recorded new information.
- Monitored legal and financial statuses of various offices.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Printed and photocopied documents to provide patients with copies of medical records.
Medical Records Clerk
Marin Community Clinic
03.2010 - 02.2013
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient records in compliance with security regulations.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Sorted and distributed incoming and outgoing medical records.
- Tracked and monitored requests for medical records release.
Education
No Degree - Computerized Business Skills
Empire College
Santa Rosa, CA10.1995
Skills
- Supervising Employees
- Persuasive Negotiations
- Department Organization
- Resolving Complaints
- Safe Work Methods
- Shift Coverage
- Player Engagement
- Following Supervisor Instructions
Affiliations
Yuba City's Downtown Business Associate
Timeline
Manager on Duty
Fernando's Cali Kitchen
08.2020 - 06.2023
Referral Coordinator
Signature Performance
08.2019 - 06.2021
Call Center Representative
Signature Performance
10.2017 - 03.2018
Medical Records Specialist
Petaluma Health Center
02.2013 - 06.2016
Medical Records Clerk
Marin Community Clinic
03.2010 - 02.2013
No Degree - Computerized Business Skills
Empire College
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