Rubi Perez
Flower Mound,United States
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
31
31
years of professional experience
Work History
HEAD OF CUSTOMER SUCCESS, AMERICAS
ANKOR SOFTWARE
03.2022 - 11.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Director of Optimization
SITEMINDER HOSPITALITY CORPORATION
05.2021 - 02.2022
- Led commercial and business development
- Developed solid business relationships and understood clients’ needs to champion internally
- Improved client retention rates by proactively addressing concerns and implementing timely solutions.
- Developed strategic account plans for long-term business growth and improved customer satisfaction.
- Conducted regular business reviews with clients, identifying areas for improvement and potential growth opportunities.
- Analyzed market trends to identify new opportunities for expanding the company''s client base.
- Negotiated contracts and pricing agreements, resulting in mutually beneficial partnerships.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
Director of Distribution and Database
G6 HOSPITALITY, LLC
05.2018 - 04.2020
- Supported strategy for third-party distribution channels, with keen focus on driving competitive advantage, owner returns, and managing placement of company products through strategic partnerships (OTAs, metals, and GDS)
- Established and measured distribution performance metrics and developed action plans to improve metric performance
- Managed supplier relationships with parity, monitoring vendors and optimizing distribution by enforcing and monitoring distribution strategy while increasing occupancy, ADR, and revenues
- Ensured overall integrity of key company products via auditing process of all third parties and meta search company distribution to ensure rate parity policy
- Oversight of ecommerce content deployment and content management strategies (static/dynamic) for website and third party channels
- Increased GDS growth by 35% annually
- Bolstered OTA presence/business by 20%
- Implemented API’s for Booking.com, Expedia & Google
- Oversaw migration of new CRS
- Conducted regular performance reviews, providing constructive feedback and professional development opportunities for team members.
Key Account Director
SITEMINDER HOSPITALITY CORPORATION
05.2014 - 05.2018
- Acted as primary point of contact for priority clients, ensuring ongoing customer satisfaction as well as retention of business while actively selling all company-branded products
- Led commercial and business development
- Acquired new connectivity partners, including channels and PMS
- Developed solid business relationships and understood clients’ needs to champion internally
- Performed health checks on key products for clients
- Guided strategic account planning for key clients
- Maintained lowest attrition of accounts globally (less than .05%)
- Acquired key partnerships in Americas region, including BestDay, & PriceTravel
- Improved client retention rates by proactively addressing concerns and implementing timely solutions.
- Developed strategic account plans for long-term business growth and improved customer satisfaction.
- Conducted regular business reviews with clients, identifying areas for improvement and potential growth opportunities.
International Sales Manager
TRAVELOCITY/SABRE HOLDINGS
10.2012 - 02.2014
- Drove sales for Europe and Asia-Pacific from North America point of sale
- Developed, executed, and implemented strategic sales plan for meeting market demand and maximizing Travelocity.com sales to European and Asia-Pacific destinations
- Supervised team of eight key sales managers selling 50% of total overall revenues
- Acted as key sales manager fully responsible for company’s largest and most complex account
- Understood market trends and product needs in worldwide destinations, serving as key liaison between marketing, trading, and supply teams
- Tracked and drove solutions to technical limitations, content, and operational issues
- Increased EMEA bookings 85% in first six months in role.
- Maximized online and offline exposure and secured shelf space for international destinations
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Analyzed market trends and competitor activities to identify new opportunities for business expansion.
Senior Global Account Manager
TRAVELOCITY/SABRE HOLDINGS
09.2004 - 09.2012
- Managed partner relationships at all levels, including strategy, media, contract negotiation, analysis of production, connectivity, and competitive pricing
- Developed program participation in all lines of business globally
- Led cross-functional teams and worked with business global partners to determine and interpret business requirements and implementation of technology solutions through GDS and seamless connections
- Oversaw and managed different projects, resources, change requests, risk, and issues to better meet variety of both short- and long-term strategic goals to drive volume growth, revenue, and customer engagement
- Led efforts in exceeding individual account sales goals from 10% to 20% year over year for global partners, including Hilton, Marriott, Best Western, Carlson, Choice, Wyndham, and Hyatt
- Managed team sales increases of 15% year over year
- Exceeded individual media sales goal by 181%
- Named MVP Global Account Manager of the Year in 2011, 2009, 2008, and 2005
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets
- Negotiated favorable contract terms that balanced client objectives with company profitability goals while strengthening long-term partnerships.
- Conducted regular account reviews to identify areas of improvement, maximizing growth potential within existing clients.
Market Manager
TRAVELOCITY/SABRE HOLDINGS
06.2003 - 08.2004
- Maximized and bolstered sales in assigned markets, including owning inventory, rate, pricing, and merchandising decisions for Travelocity global
- Cultivated strong supplier partnerships through regular and consistent partner contact/market visits
- Maximized revenue production for hotels within assigned territory
- Monitored and analyzed travel trends, weekly sales reports, seasonality, and city-wide convention compression
- Negotiated competitive rates and inventory to meet room night targets and annual sales goals
- Enforced strategic merchandizing through solicitation of seasonal, regional, and enterprise promotions across all lines of business
- Increased market share by identifying and capitalizing on emerging market trends.
- Streamlined internal processes, enhancing operational efficiency and reducing costs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built brand awareness in local market and increased penetration with proactive strategies.
Senior Account Executive
SABRE TRAVEL NETWORK/SABRE HOLDINGS
05.2002 - 05.2003
- Led daily operations for 300-plus Sabre Exclusives accounts in Southeast, Mexico, and Caribbean regions
- Worked closely with hotel partners to identify opportunities and support in maximizing bookings
- Ensured rates remained in compliance with 'lowest price guarantee.'
- Maintained accurate hotel information in database
- Contributed ideas to development team to improve current extranet operations
- Implemented yield max training to all hotel partners
- Provided valuable services to clients while delivering revenue growth at industry level
- Worked as primary liaison with key accounts regarding implementation of GDS two-way connectivity
- Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.s
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
Account Executive
HILTON WORLDWIDE
04.1996 - 04.2002
- Managed national accounts with specialized markets, including leisure/tour and travel, group meeting, and incentive and corporate leads for hotels outside U.S
- (including Canada, Mexico, APAC, and EMEA)
- Oversaw revenue targets, revenue generation, account planning/positioning, and relationship building for predefined customer base
- Developed complete account plans and strategies for penetrating new account base
- Exceeded sales production goal over seven digits
- Received Hilton Circle of Excellence Award in 1999
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Achieved or exceeded company-defined sales quotas.
- Set and achieved company defined sales goals.
- Developed and maintained strong working relationships with professionals within assigned territory.
Paymaster
HILTON RESERVATIONS WORLDWIDE
03.1994 - 03.1996
- Responsible for payroll processing for 700+ employees for Hilton Reservations Worldwide; new employee hiring, including initial status and dealings with state agencies on employment/salary verification status changes on RS/6000 mainframe (payroll tech system); preparation of monthly, quarterly, and annual required government tax reports; and administration of payroll discrepancies
- Regularly coordinated with Hilton Hotels corporate headquarters in regard to Hilton benefits, pension plans, assistance with garnishments/levies to ensure timely remittance to appropriate government agencies, and maintaining employee payroll files
- Awarded Hilton Employee of the Year in 1994
- Enhanced the accuracy of federal, state, local tax filings with careful review and verification processes prior to submission deadlines.
- Contributed to the successful implementation of annual salary adjustments, promotions, and bonuses while maintaining strict adherence to company policies.
- Enabled accurate timekeeping by implementing a new time and attendance system, streamlining the payroll process for both employees and managers.
- Assisted management in making informed decisions by generating detailed reports on various payroll metrics.
Education
Degree - Accounting
ALLSTATE BUSINESS COLLEGE
Dallas, TexasSkills
- Online Travel Agencies
- Business Development
- Team Leadership
- Revenue Optimization and Strategic Partnerships
- Relationship Management
- E-Commerce
- Destination Marketing Strategy
- Customer Retention
- Customer Advocacy and Feedback Management
- Upselling and Cross-Selling
- Channel Management
- Data-Driven Decision-Making and Analytics
Languages
Spanish
Native or Bilingual
Timeline
HEAD OF CUSTOMER SUCCESS, AMERICAS
ANKOR SOFTWARE
03.2022 - 11.2024
Director of Optimization
SITEMINDER HOSPITALITY CORPORATION
05.2021 - 02.2022
Director of Distribution and Database
G6 HOSPITALITY, LLC
05.2018 - 04.2020
Key Account Director
SITEMINDER HOSPITALITY CORPORATION
05.2014 - 05.2018
International Sales Manager
TRAVELOCITY/SABRE HOLDINGS
10.2012 - 02.2014
Senior Global Account Manager
TRAVELOCITY/SABRE HOLDINGS
09.2004 - 09.2012
Market Manager
TRAVELOCITY/SABRE HOLDINGS
06.2003 - 08.2004
Senior Account Executive
SABRE TRAVEL NETWORK/SABRE HOLDINGS
05.2002 - 05.2003
Account Executive
HILTON WORLDWIDE
04.1996 - 04.2002
Paymaster
HILTON RESERVATIONS WORLDWIDE
03.1994 - 03.1996
Degree - Accounting
ALLSTATE BUSINESS COLLEGE
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