Rubi Sotelo

Planned, designed, and scheduled phases for large projects.

• Monitored project performance to identify areas of improvement and make adjustments.
• Developed and implemented project plans and budgets to ensure successful execution.
• Read and interpreted blueprints in Planswift before planning or delegating days work to team of 2-4 employees.
• Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
• Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
• Put together estimates, specifications and other project documents.
• Formulated quality assurance and safety standards to comply with construction plans.
• Thoroughly reviewed material proposals and negotiated contracts.
• Improved cost control through effective allocation of subcontractors and site resources.
• Reviewed project scope, required materials and labor pricing to develop competitive bids.
• Communicated daily with vendors to keep project fully operational.
• Managed construction schedules to achieve adequate project labor coverage.
• Achieved optimization by analyzing material and labor costs.
• Coordinated plans and specifications and mitigated risks with implementation of strict safety protocols.
• Increased customer satisfaction ratings by resolving all issues professionally.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.

• Completed point of sale opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Established and cultivated solid business relationships with new or existing customers.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Built relationships with customers and community to establish long-term business growth.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Managed accounts to retain existing relationships and grow share of business.
• Researched accounts and completed due diligence to resolve collection problems.
• Contacted customers to discuss late payments and options for remitting amounts due.
• Conducted investigations of customer accounts and payment histories.
• Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
• Worked with legal resources and recovery teams to manage default issues.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Generated and mailed updated statements monthly and processed demand letters.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.

• Used equipment properly to avoid workplace hazards or injuries.
• Supported production needs by performing routine tasks using standard procedures and equipment.
• Inspected final products for defects and flaws using proper QA procedures.
• Demonstrated strong capacity for team building by leading site preparation team to complete mission-critical projects on time or ahead of schedule.
• Documented production information via daily system logs and discussed issues with management.
• Worked with supervisor to coordinate workflow and updated daily production team accordingly.
• Volunteered for additional assignments during peak work periods to keep tasks on schedule.
• Followed outlined specifications to implement assembly plans.
• Organized workstations to maximize productivity, reduce distractions and meet deadlines.
• Tested finished products to perform quality assurance and identify discrepancies.
• Followed safety protocols to maintain safe working environment.
• Verified part numbers and placed parts in appropriate shipping containers.
• Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
• Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.

• Used equipment properly to avoid workplace hazards or injuries.
• Supported production needs by performing routine tasks using standard procedures and equipment.
• Displayed good knowledge of safe operating and emergency procedures development and implementation.
• Loaded supplies into machines by hand or by hoist.
• Set up and adjusted machines for day-to-day operations.
• Inspected and adjusted work performed to meet expectations.
• Worked with supervisor to coordinate workflow and updated daily production team accordingly.
• Maintained machinery to prevent overloads and avoid malfunctions.
• Documented production information via daily system logs and discussed issues with management.
• Adjusted machines to increase productivity for runs.