Rubi Soto Garcia
New Caney,TX
Summary
Dedicated and accomplished Restaurant Manager with a proven track record in overseeing successful operations, driving financial performance, and cultivating high-performing teams. Adept at recruiting, training, and mentoring staff to deliver exceptional customer service. Demonstrated success in managing budgets, controlling food and labor costs, and consistently exceeding profit goals. Skilled in implementing operational improvements, fostering a positive work environment, and ensuring compliance with quality and safety standards. Seeking an opportunity to bring my strategic leadership and hands-on experience to drive the success of a dynamic restaurant team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Charleys Philly Cheese Steak
Houston, TX
11.2020 - 11.2023
- Led the successful opening of five stores, contributing to the expansion and growth of the company. Appointed as the head trainer, responsible for developing training programs and overseeing the training process.
- Managed a dedicated team at the set location, fostering a culture of leadership development and mentorship to create future trainers.
- Successfully recruited, trained, and developed a high-performing team, aligning their skills with food cost goals and store objectives.
- Effectively delegated tasks to leaders and team members, providing guidance on meeting store goals and maintaining operational excellence.
- Controlled labor and food costs, reviewing key metrics weekly to ensure monthly financial goals were consistently met, resulting in monthly profits.
- Emphasized the importance of proper order taking and empowered the team to resolve issues with autonomy, ensuring customer satisfaction.
- Organized comprehensive training plans and dialogues, contributing to consistent team growth and achieving desired results
General Manager
Great Wraps Inc.
Houston, TX
08.2017 - 11.2019
- Coordinated all aspects of store operations, from hiring and training to managing and directing associates, achieving and exceeding financial goals.
- Monitored key performance indicators, including labor, food cost, sales, and inventory, ensuring alignment with budgetary targets.
- Hands-on involvement in food preparation and service tasks, including cooking, table clearing, and food service, to maintain operational efficiency.
- Conducted thorough reviews of work procedures and operational issues, implementing improvements to enhance service, performance, and safety.
- Maintained a keen eye on food preparation methods to ensure quality and strict adherence to recipes.
- Investigated and resolved customer complaints related to food quality, service, and accommodations, ensuring a positive customer experience.
- Monitored budgets, payroll records, and reviewed financial transactions to maintain financial integrity
Assistant Manager
Panda Express
Houston, TX
02.2017 - 06.2017
- Executed strategic recruitment, training, and promotion processes, cultivating a high-performing team and facilitating internal career growth.
- Supervised day-to-day operations, emphasizing food safety and ensuring strict adherence to recipes, maintaining quality standards.
- Monitored and optimized food cost and labor cost, implementing cost-saving measures without compromising quality or service.
- Spearheaded employee scheduling, balancing workforce requirements with operational needs.
- Managed food deliveries, overseeing the freshness and accuracy of all incoming supplies.
Assistant Manager
Taco Cabana
Houston, TX
11.2013 - 10.2015
- Spearheaded recruitment and training initiatives, successfully onboarding new employees and ensuring a well-prepared workforce.
- Implemented efficient food preparation practices and provided comprehensive training to staff on accurate measurements, contributing to improved food cost management.
- Demonstrated strong organizational skills by maintaining a balanced labor force to meet operational needs while optimizing cost-effectiveness.
- Conducted end-of-day procedures, ensuring accuracy in financial transactions and adherence to company policies.
- Conducted weekly inventory counts, identifying discrepancies and implementing corrective actions to maintain optimal stock levels.
- Established effective communication channels with District and Regional Managers, providing regular updates on store performance and collaborating on improvement strategies.
Education
High School Diploma -
Westchester Academy For International Studies
Houston, TX06-2014
Skills
- Recruitment
- Performance Improvement
- Customer-Oriented
- Labor and Food Cost Control
- Brand Standards Promotion
Certification
- Manager ServSafe
Languages
English
Professional
Spanish
Professional
Timeline
General Manager
Charleys Philly Cheese Steak
11.2020 - 11.2023
General Manager
Great Wraps Inc.
08.2017 - 11.2019
Assistant Manager
Panda Express
02.2017 - 06.2017
Assistant Manager
Taco Cabana
11.2013 - 10.2015
High School Diploma -
Westchester Academy For International Studies
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