Rubi Vasquez

• Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
• Strengthened client relationships through consistent communication and personalized attention to individual needs.
• Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
• Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
• Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
• Supported branch management with administrative tasks such as scheduling appointments and filing documents
• Enhanced client satisfaction by promptly addressing inquiries and providing tailored financial solutions.

• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Connected callers with appropriate professional, department, or business.
• Resolved customer issues and complaints promptly and politely, upholding satisfaction.
• Collected and verified telephone numbers, addresses, and proper spelling of names.
• Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
• Assisted colleagues with achieving task requirements, aiding team productivity and performance.
• Supported customers by managing numerous calls per day efficiently while maintaining professionalism and upbeat tone.
• Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
• Handled customer complaints using strong engagement, research and issue-resolution skills.
• Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
• Processed customer calls by accurately logging all pertinent information with Excel Software

• Communicated with customers and team members to solve problems.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Processed both cash and card purchases and returns.
• Restocked and organized merchandise in front lanes.

• learn new work positions in order to cover where short staffed