Rubi Villalona
Lawrenceville,GA
Summary
Empathic and hardworking employee with excellent time management skills. Excelled in teamwork and collaboration. Outgoing with exceptional people skills. Approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to the healthcare setting long-term.
Overview
6
6
years of professional experience
Work History
Orthodontic Dental Assistant
Georgia Orthodontics And Children's Dentistry
04.2023 - Current
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Collaborated effectively with other team members to ensure smooth workflow within practice.
- Assisted orthodontists in performing complex treatments, ensuring precise execution of tasks and high-quality results.
- Consistently provided exceptional customer service, contributing to increased patient satisfaction rates within practice.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
Warehouse Associate
Amazon
10.2018 - 01.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Expedited order fulfillment through accurate picking of products from storage locations according to company guidelines.
Skills
- Reliable
- Fluent in English and Spanish
- Bubbly personality
- Attention to detail
- Phone etiquette
- Patient record keeping
- Scheduling appointments
- Orthodontic adjustments
- Orthodontic bonding
- Orthodontic debonding
- Orthodontic emergencies
- Teamwork and collaboration
- Active listening
- Oral hygiene Instruction
- Insurance verification
Timeline
Orthodontic Dental Assistant
Georgia Orthodontics And Children's Dentistry
04.2023 - Current
Warehouse Associate
Amazon
10.2018 - 01.2023
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