Rubie Carr
Battle Creek,MI
Summary
Dependable retail sales professional with a strong background in dynamic, high-performance environments and experience as a cybersecurity engineer. Expertise in processing transactions, managing cash flow, and operating registers, complemented by a keen ability to arrange merchandise to enhance the overall shopping experience. Committed to maintaining exceptional customer satisfaction through adept resolution of requests and proactive addressing of needs, all while employing a solutions-oriented approach. Proven track record of thriving in fast-paced settings, consistently delivering outstanding service and support.
Overview
9
9
years of professional experience
Work History
IT Security Engineer
Auto-Owners Insurance Company
Lansing, MI
05.2021 - Current
- Monitored network traffic for suspicious activities, ensuring timely incident response and threat mitigation.
- Collaborated with cross-functional teams to improve security protocols and overall organizational resilience.
- Led training sessions to educate staff on cybersecurity best practices and awareness initiatives.
- Analyzed security incidents, producing detailed reports that informed strategic decision-making processes.
- Improved overall IT security posture by regularly reviewing and updating protocols in alignment with industry best practices and emerging trends.
- Developed and implemented IT security policies, ensuring compliance with industry standards and best practices.
- Reduced potential security risks by proactively monitoring systems for suspicious activity and taking appropriate action.
- Performed regular audits of user access rights, ensuring only authorized personnel had access to sensitive information.
Shift Supervisor
Starbucks
Grand Rapids, MI
09.2019 - 04.2021
- Supervised daily operations, ensuring high-quality customer service and efficient workflow.
- Managed inventory levels, placing orders to maintain stock of coffee and supplies.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Collaborated with team members to create a positive work environment and boost morale.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Retail Sales Associate
Birds Eye Outfitters
Sault Ste. Marie, MI
08.2017 - 08.2019
- Delivered exceptional customer service to enhance shopping experience and foster customer loyalty.
- Assisted in inventory management by restocking merchandise and organizing displays effectively.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Bachelor of Science - Cyber Defense
Davenport University
Grand Rapids, MI5 2021
Associate of Arts - General Studies
Lake Superior State University
Sault Ste. Marie, MI5 2019
Skills
- Customer service
- Teamwork and collaboration
- Cash handling
- Reliability and punctuality
- Training and mentoring
- IT security protocols
- Security procedures compliance
- Machine learning for security
Timeline
IT Security Engineer
Auto-Owners Insurance Company
05.2021 - Current
Shift Supervisor
Starbucks
09.2019 - 04.2021
Retail Sales Associate
Birds Eye Outfitters
08.2017 - 08.2019
Associate of Arts - General Studies
Lake Superior State University
Bachelor of Science - Cyber Defense
Davenport University