RUBIEL VARGAS-SANTIAGO
Fort Lauderdale,FL
Summary
Quality-oriented professional with 8+ years of experience and proven knowledge of relationship management, conflict resolution, and customer communications. Aiming to leverage my skills to successfully fill the Property Manager.
Overview
9
9
years of professional experience
Work History
Multi-Site Assistant Property Manager
RAM Partners
03.2023 - Current
- Work closely with property manager to assist with residents, maintenance issues
- Managed Leasing office operations, informed tenants through memos of new developments/events in the community
- Provided excellent customer service, maintained resident records
- Collect rent, secured bank deposits, processed apartment security deposits and managed accurate application files
- Assisted Property Manager on Accounts Payable
- Leased apartments, processed and approved applications
- Trained and developed leasing consultants on an on-going basis
- Submitted delinquency accounts to lawyers, processed Evictions to completion, disposition of closed files
- Prepared written correspondence in the form of letters, faxes and emails in all respects of leasing activities
- Produced monthly tenant delinquency reports and property accruals
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Accomplished multiple tasks within established timeframes.
Assistant Property Manager (Lease-Up)
Cambridge Management Services Inc
05.2022 - 03.2023
Assistant Property Manager (Lease-Up)
EPOCH RESIDENTIAL
11.2017 - 04.2021
Character Attendant
WALT DISNEY WORLD
05.2017 - 12.2020
- Accompanying Character Performers during meet and greets, ensuring safety and show quality of performers,assisting Guests with requests, answering Guest questions, and providing information.
Front Office Supervisor
RED LION HOTEL
05.2015 - 11.2017
- Oversee day-to-day operations and performance of the team
- Ensure all hotel guests are greeted, registered, and accommodated in a timely and pleasant manner
- Handle guest communications, inquiries, special needs, complaints, and concerns and take corrective action
- Train and motivate team members; direct work; address complaints and resolve problems
- Post charges to guest accounts and adjust any corrections as necessary
- Ensure hotel entrance, public areas, and front desk are safe, clean, and attractive
- Check-in and check-out hotel guests
- Initiate courtesy call after check-in to ensure the guest is satisfied with accommodations as well as offer any assistance
- Complete nightly MOD reports with any guest complaints and house availability
- Evaluate performance of each front office employee
- Verifies that accurate room status information is maintained and properly communicated
- Reviews and completes credit limit report
Front Desk Agent
BEST WESTERN
07.2014 - 05.2015
Education
High School Diploma -
READING SENIOR HIGH SCHOOL
Reading, PASkills
- Microsoft Office (Excel, Word, Outlook, Power Point)
- Yardi Voyager/CRM, Rent Café
- YeildStar/AIRM
- ILM Lead Management,
- Butterfly MX,
- Brivo,
- Pet Screening,
- SmartRent Manager,
- DNA World Pet Registry,
- Snappt,
- Checkpoint ID
- Accounts Payable
- Office Management
- Fair Housing
- Property Management
- Trainer
- Fair Housing Laws Knowledge
- New Construction
- Manage Rentals
- Tenant Eligibility Determination
- TwoDots
Languages
Spanish
Native or Bilingual
Timeline
Multi-Site Assistant Property Manager
RAM Partners
03.2023 - Current
Assistant Property Manager (Lease-Up)
Cambridge Management Services Inc
05.2022 - 03.2023
Assistant Property Manager (Lease-Up)
EPOCH RESIDENTIAL
11.2017 - 04.2021
Character Attendant
WALT DISNEY WORLD
05.2017 - 12.2020
Front Office Supervisor
RED LION HOTEL
05.2015 - 11.2017
Front Desk Agent
BEST WESTERN
07.2014 - 05.2015
High School Diploma -
READING SENIOR HIGH SCHOOL
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