Rubik Manoukian
Rancho Cascades,CA
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
11
11
years of professional experience
Work History
Business Account Executive
Spectrum
07.2024 - Current
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Developed in-depth knowledge of each client's business through research and regular on-site meetings.
Retail Store Manager
Spectrum
12.2021 - 07.2024
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Mobile Expert
T-Mobile
07.2019 - 11.2021
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Retail Store Manager
Wireless Vision, T-Mobile
12.2017 - 06.2019
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
Mobile Expert
T-Mobile
08.2015 - 12.2017
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Retail Sales Associate
RadioShack
08.2013 - 07.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
Associate of Science - Business Administration
Glendale Community College
Glendale, CA05.2016
Skills
- Strategic Planning
- Verbal and written communication
- Teamwork and Collaboration
- Brand Awareness
- Technical understanding
- B2B Sales
- Client acquisition
- Salesforce
- Performance Tracking
- Prospecting
Languages
Armenian
Native or Bilingual
Timeline
Business Account Executive
Spectrum
07.2024 - Current
Retail Store Manager
Spectrum
12.2021 - 07.2024
Mobile Expert
T-Mobile
07.2019 - 11.2021
Retail Store Manager
Wireless Vision, T-Mobile
12.2017 - 06.2019
Mobile Expert
T-Mobile
08.2015 - 12.2017
Retail Sales Associate
RadioShack
08.2013 - 07.2015
Associate of Science - Business Administration
Glendale Community College
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