Rubin Johnson
Spring Valley,CA
Summary
Enthusiastic hospitality industry professional with knowledge of venues, tourist attractions, dining and entertainment offerings. Excellent interpersonal and communication skills.
Overview
15
15
years of professional experience
Work History
Assistant Community Manager
The Prescott Companies
San Diego, CA
06.2022 - Current
- Provided administrative support to the Community Manager as needed.
- Processed applications from prospective tenants or homeowners in a timely manner.
- Maintained accurate financial records related to organizational expenditures.
- Served as a point of contact for vendors providing services for the organization.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Updated resident accounts with latest personal information and recent payments.
- Reviewed documents such as contracts, leases, and permits prior to submission.
Resident Relations Specialist
First Service Residential
San Diego, CA
10.2021 - 04.2022
- Rectified volatile situations quickly through active listening and effective communication.
- Oversaw and coordinated outgoing and incoming courier deliveries.
- Memorized building residents to welcome and noted unfamiliar individuals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Concierge
Action Property Management
San Diego, CA
09.2017 - 03.2021
- Updated front desk's concierge book to maintain most relevant visitor information.
- Worked closely with residents and guests, always showed extreme professionalism and respect for personal privacy.
- Rectified volatile situations quickly through active listening and effective communication.
- Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
Security Guard
Securitas Security Services USA
San Diego, CA
06.2015 - 09.2017
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Responded to and thoroughly investigated all reported incidents to protect company assets.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Monitored premises and recorded all activity in daily officer report.
Signal Systems Support Specialist
Army National Guard
San Diego, CA
11.2009 - 11.2015
- Identified issues and initiated troubleshooting methods for signal support services, including radio, wire and battlefield automated systems.
- Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
- Used computers to control and monitor network status during battlefield operations.
- Worked successfully with diverse group of soldiers to accomplish goals and address issues related to our equipment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Motivated and encouraged soldiers to communicate more openly and constructively with each other.
Flow Team Member
Target
San Diego, CA
11.2012 - 12.2012
- Unloaded products and stocked shelves to resupply new merchandise and items.
- Broke down shipping materials and placed all boxes and debris in correct waste receptacles.
- Adhered to safety regulations, operating procedures and quality standards.
- Established routines and workflows to drive efficiency and productivity.
Education
High School Diploma -
El Cajon Valley High School
El Cajon, CA06.2006
Skills
- Dining reservations
- Management interaction
- Community relations
- Hospitality
- Planning
- Work ethic
- Flexible
- Communication
- Customer assistance and interaction
- Email and telephone decorum
Timeline
Assistant Community Manager
The Prescott Companies
06.2022 - Current
Resident Relations Specialist
First Service Residential
10.2021 - 04.2022
Concierge
Action Property Management
09.2017 - 03.2021
Security Guard
Securitas Security Services USA
06.2015 - 09.2017
Flow Team Member
Target
11.2012 - 12.2012
Signal Systems Support Specialist
Army National Guard
11.2009 - 11.2015
High School Diploma -
El Cajon Valley High School
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