Rubina Channa
Newcastle,OK
Summary
Seasoned Customer Service Representative with over 34 years of experience at Saudi Arabian Airlines and KLM Royal Dutch Airlines, specializing in VIP handling and interline relations. Demonstrates exceptional critical thinking and communication skills, significantly enhancing client relations and customer satisfaction. Expert in ticketing, reservations, and event coordination, consistently delivering outstanding results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
-Ground Handling Services
KLM Royal Dutch Airlines
Karachi International Airport
01.1990 - 10.1992
-Customer Service Representative (Marketing)
Saudi Arabian Airlines Ticketing & reservations 1980 -1987
-Rejoined Saudi Arabian Airlines Country Managers office 1992-2014
special services related to handling
- vips
- Saudi Royal Embassy
- Saudi Military Attaché
- Ministry Personal travel
- Handling interline relationships and requests with other airlines
- Travel agencies rebate requests
- Arranging several events for company such as National day.
Education
Bachelor Of Commerce And Economics - Accounting,statistics,business Law,economics
University of Karachi
Pakistan07.1984
Skills
- Active Listening
- Critical Thinking
- Client Relations
- Customer satisfaction measurement
- Documentation
- Coordination
- Assertiveness
- Sales closing
- Customer service focus
- Passenger Assistance
- Ticketing and Reservations
- Documentation processing
- Airline procedures familiarity
- Excellent Communication
Certification
- custoner services rep, Saudi Arabian Airlines -
- Basic fare construction
- Basic auto reservation & ticketing
- Interpersonal skills workshop
- Inadmissible passenger
- Saudia yeald management system
- Passenger fare Ticketing
- Passanget fare constriction
- ADCD city ticket office
- Amadued 2 Ticketing
- Ticketing fares two
- Fare study group
- Probation techniques
- Currency procedures
- Fraudulent documents
Additional Information
Certificates and trainings
Languages
English / Arabic / Urdu
Full Professional
Timeline
-Ground Handling Services
KLM Royal Dutch Airlines
01.1990 - 10.1992
Bachelor Of Commerce And Economics - Accounting,statistics,business Law,economics
University of Karachi