Rubina Montapert
Ridgewood,NY
Summary
Highly skilled and results-driven professional with a proven track record in dental office management, patient relations, treatment coordination, billing, and collections. Proficient in various dental software and technologies. Strong leadership, communication, and customer service skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Relations Manager
Expert Dental Midtown & Expert Dental Tribeca
NYC, NY
10.2018 - Current
- Lead Treatment Coordinator: Spearheaded treatment coordination for a multi-specialty office with 80 employees across Orthodontics, Periodontics, Pediatric Dentistry, Oral Surgery, General Dentistry, and Prosthodontics
- Patient Financial Coordination and Collections: Managed patient finances, ensured seamless billing processes, and maximized collections
- Insurance Coordination: Navigated various insurance policies (PPO, EPO, DMO, HMO) to coordinate benefits and treatment plans
- Multi-Site Office Management: Managed daily operations for two locations, ensuring smooth workflow and optimal patient experience
- Real-time Chart Auditing: Conducted chart audits, maximized claim reimbursements through meticulous CDT coding, and provided necessary documentation
Practice Coordinator & Executive Assistant
Rejuvenation Dentistry NYC / Revitin Oral Toothpaste
NYC, NY
07.2015 - 10.2018
- Managed holistic and integrative practice, achieving 87% approval rate for extensive full mouth reconstruction treatment plans
- Doubled office collections in 2 years through strategic marketing
- Enhanced communication via calls, emails, and social media
Office Manager, Treatment Coordinator, Dental Biller
Dr. Shadi Hosseini DDS
NYC, NY
08.2011 - 06.2015
- Managed the office using Mac Practice, ensuring audit and treatment accuracy
- Established policies for collections, billing, marketing, and scheduling
- Maintained excellent patient relationships and provided after-hours assistance
Head Receptionist to Office Manager & Dental Biller
Babak Behmanesh DDS
New York
04.2006 - 08.2013
- Managed front office using Dentrix, led marketing strategies, and handled patient records
- Mastered various insurance policies (Medicaid, PPO, HMO) and implemented electronic billing
- Filed insurance claims and advised on insurance regulations
Assistant Office Manager & Treatment Coordinator
21st Century Cosmetic Dental / First Quality Dental Lab
New York
01.2007 - 12.2009
- Managed busy phones for two established companies
- Trained 62 dentists on plan limitations and frequency
- Coordinated patient appointments and generated insurance claims
Education
John Maxwell Leadership -
02.2025
Theology Studies -
02.2025
Bachelor of Arts - Criminal Justice, Law
CUNY John Jay College of Criminal Justice
NY08.2010
Skills
- Strategic operations
- Efficiency and productivity
- Communication skills
- Interpersonal skills
- Problem-solving
- Analytical mindset
- Attention to detail
- Team collaboration
- Positive attitude
- Healthcare operations
- Medical billing
- Claims management
- Health insurance regulations
- Administrative process optimization
- Patient satisfaction
- Data analysis
- Reporting
- Performance metrics
- Leadership
- Cross-functional team leadership
- Strategic initiatives
- Healthcare industry trends
- Market dynamics
- Presentation skills
- Market research
- Competitive analysis
- Business planning
- Business development
- Healthcare policy
- Regulatory environments
Certification
- John Maxwell Leadership, 01/01/23, Present
- Theology Studies, 01/01/22, Present
Leadership And Management
- Experience in leading cross-functional teams and driving strategic initiatives
- Strong understanding of healthcare industry trends and market dynamics
- Excellent communication and presentation skills
Business Development And Strategy
- Skilled in market research, competitive analysis, and business planning
- Proven ability to identify and pursue new business opportunities
- Strong understanding of healthcare policy and regulatory environments
Healthcare Operations And Administration
- Expertise in medical billing, claims management and health insurance regulations
- Proven success in optimizing administrative processes and improving patient satisfaction
- Skilled in data analysis, reporting and performance metrics
Assessment - D I S C Assessment
Steady and Compliant with Dominance (Precisionist)
Timeline
Patient Relations Manager
Expert Dental Midtown & Expert Dental Tribeca
10.2018 - Current
Practice Coordinator & Executive Assistant
Rejuvenation Dentistry NYC / Revitin Oral Toothpaste
07.2015 - 10.2018
Office Manager, Treatment Coordinator, Dental Biller
Dr. Shadi Hosseini DDS
08.2011 - 06.2015
Assistant Office Manager & Treatment Coordinator
21st Century Cosmetic Dental / First Quality Dental Lab
01.2007 - 12.2009
Head Receptionist to Office Manager & Dental Biller
Babak Behmanesh DDS
04.2006 - 08.2013
- John Maxwell Leadership, 01/01/23, Present
- Theology Studies, 01/01/22, Present
John Maxwell Leadership -
Theology Studies -
Bachelor of Arts - Criminal Justice, Law
CUNY John Jay College of Criminal Justice
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