Rubina Sardon
Euclid
Summary
Dynamic and results-driven professional with extensive experience at Progressive Insurance, excelling in customer service and problem-solving. Proven track record of exceeding performance targets and enhancing customer satisfaction through effective communication and detailed orientation. Adept at utilizing CRM tools to streamline processes while maintaining compliance and accuracy in sensitive information handling.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Chat/Processing Specialist
Progressive Insurance - Mayfield Village Service Center
02.2020 - 02.2025
- Responded to customer inquiries and requests related to insurance products and membership.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
- Developed comprehensive knowledge of industry-specific regulations, ensuring all processed materials adhered to the relevant guidelines.
- Maintained high levels of accuracy throughout daily tasks, resulting in a strong track record of minimal errors or rework required.
- Utilized advanced problem-solving skills to identify and correct discrepancies within processed documents, enhancing overall data integrity.
- Maintained strict adherence to compliance regulations, ensuring accurate processing of sensitive information.
- Provided exceptional customer service by resolving inquiries and addressing concerns promptly and professionally.
Senior Customer Service Representative
Progressive Insurance
04.1999 - 02.2020
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Reduced call wait times by implementing effective time management techniques within the team.
Education
Business
Cleveland State University
Cleveland, OHAssociate Of Health Administration - Health Administration
Ultimate Medical Academy
Clearwater, FLSkills
Customer service
Detailed orientation
Multi tasking
Problem solving
Communication verb and written
Technical skills
Flexibility
Certification
Property and casualty license
Timeline
Senior Chat/Processing Specialist
Progressive Insurance - Mayfield Village Service Center
02.2020 - 02.2025
Senior Customer Service Representative
Progressive Insurance
04.1999 - 02.2020
Business
Cleveland State University
Associate Of Health Administration - Health Administration
Ultimate Medical Academy
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