Rubine Djemba Uleku
El Cajon,CA
Summary
Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Spectrum
San Diego, CA
09.2019 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
Sales Associate
Main Navy Exchange
San Diego, CA
02.2019 - 09.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
Front Desk Receptionist
Alvarado Hospital
San Diego, CA
06.2018 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone
Activity Leader
Boys And Girls Club
Phoenix, AZ
04.2018 - 10.2018
- Performed assessments on activity programs to determine what specific activities were suitable for kids.
- Kept activity rooms and equipment organized and clean.
- Planned and implemented as many as 50 activities per month focused on supporting , being a team player, and staying active.
Cashier
Reading Cinemas
La Mesa, CA
01.2017 - 06.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Lifted up to 40 pounds at once and used forklift to move heavier loads
Education
Associate of Science - sociology
Grand Canyon University
Phoenix, AZ12.2017
Skills
- Fluent in French
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Proficiency in Microsoft Office
- Inventory Management
- Team-Oriented and Cooperative
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Upselling Products and Services
- Issue and Complaint Resolution
- Upbeat and Positive Personality
Timeline
Customer Service Representative
Spectrum
09.2019 - 06.2021
Sales Associate
Main Navy Exchange
02.2019 - 09.2019
Front Desk Receptionist
Alvarado Hospital
06.2018 - 01.2019
Activity Leader
Boys And Girls Club
04.2018 - 10.2018
Cashier
Reading Cinemas
01.2017 - 06.2017
Associate of Science - sociology
Grand Canyon University
Similar Profiles
DOMONIQUE NELTHROPEDOMONIQUE NELTHROPE
System Administrator at SpectrumSystem Administrator at Spectrum
Cody WellsCody Wells
Customer Support Specialist at SpectrumCustomer Support Specialist at Spectrum
Ryheem BonaparteRyheem Bonaparte
Technical Support at SpectrumTechnical Support at Spectrum
Catelin SweeneyCatelin Sweeney
Customer Reliability Supervisor at SpectrumCustomer Reliability Supervisor at Spectrum
Rocio CarrilloRocio Carrillo
Training Ambassador at Better Buzz CoffeeTraining Ambassador at Better Buzz Coffee