Rubin "Rocky" Taylor
Surprise,AZ
Overview
36
36
years of professional experience
Work History
Auto Broker /Internet Sales Representative
Auto House Phoenix
Peoria, AZ
02.2020 - Current
- Greeting customers and providing information about inventory and services.
- Developing relationships with key accounts to increase sales volume.
- Demonstrating product features, benefits and use to potential buyers.
- Researching customer needs and preferences through interviews.
- Generated leads from outgoing prospective clients.
- Solicited orders from existing customers through phone calls and emails.
- Analyzing customer feedback data to identify areas of improvement in terms of customer service or product offerings.
- Providing timely follow-up on inquiries made by potential customers.
- Coordinating delivery schedules with logistics teams and shipments of vehicles to ensure timely delivery throughout Arizona and the US.
- Accuratly recording of all customer transactions into the company database.
- Educating customers on product features and technical details to highlighted benefits.
- Maintaining current knowledge of market trends and competitive activities in the sales area.
Salesman
Watson Chevrolet
Tucson, AZ
08.1987 - 10.2020
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Assisted in developing promotional materials such as flyers, brochures.
- Recommended changes in products and services based on customer feedback.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Contacted new and existing customers to outline benefits of products.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Demonstrated product features to align with customer needs.
- Adhered to company initiatives and achieved established goals.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Leveraged CRM system to manage sales activities and track sales performance.
- Used CRM database to track referral and appointment data.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Exchanged merchandise for customers and accepted returns.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
Assistant Sales Manager
Watson Chevrolet
Tucson, AZ
04.1994 - 07.1999
- Negotiated customer contracts and maintained relationships with existing clients.
- Developed strategies to increase sales volume and market share.
- Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
- Managed a team of sales representatives by providing guidance, training, and support.
- Conducted weekly meetings to review progress against goals and objectives.
- Ensured accurate forecasting of monthly, quarterly, and annual revenue targets.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Provided leadership on special projects as needed to drive business growth objectives.
- Created marketing materials including brochures, flyers, and presentations for potential customers.
- Cultivated strong relationships with key decision makers within target markets.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Identified opportunities to expand existing customer base through cross-selling initiatives.
- Developed pricing models that maximize profitability while meeting customer needs.
- Performed competitive analysis to evaluate pricing structures of rival companies.
- Coordinated trade shows and other events to promote company products or services.
- Prepared reports detailing performance metrics such as sales volumes and conversion rates.
- Reviewed current procedures for efficiency improvements across all sales operations.
- Provided technical advice or assistance regarding product features or specifications.
- Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Taught new associates sales tactics and performance improvement techniques.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Utilized company selling model to engage and connect customers with brand.
- Developed effective sales team members through highly individualized coaching.
- Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
- Evaluated store performance and recommended action plans to increase productivity.
- Opened and closed store, set up registers and secured cash.
- Developed and encouraged sales and promotional team members.
- Established action plans for team members and helped each person attain objectives.
- Collaborated closely with management team to recruit top-level sales talent to fill positions within department.
- Maintained scorecards to track sales, gross profit dollars and shares.
- Hired and motivated sales team resulting in new sales gross per year.
- Reviewed past-due accounts and communicated with customers to promote timely payments.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
Associate of Arts - Liberal Arts And General Studies
Pima Community College
Tucson, AZ01.1976
High School Diploma -
Cholla High School
Tucson, AZ05.1973
Skills
- Friendly and Enthusiastic
- Customer Relationship Management
- Upselling Strategies
- Customer base
- Sales and Marketing
- Email and Telephone Etiquette
- Professional Demeanor
- Customer Service and sales closing
- Delivering Vehicles
Timeline
Auto Broker /Internet Sales Representative
Auto House Phoenix
02.2020 - Current
Assistant Sales Manager
Watson Chevrolet
04.1994 - 07.1999
Salesman
Watson Chevrolet
08.1987 - 10.2020
Associate of Arts - Liberal Arts And General Studies
Pima Community College
High School Diploma -
Cholla High School