Overview
Work History
Education
Skills
Timeline
Generic

Rubin "Rocky" Taylor

Surprise,AZ

Overview

36
36
years of professional experience

Work History

Auto Broker /Internet Sales Representative

Auto House Phoenix
Peoria, AZ
02.2020 - Current
  • Greeting customers and providing information about inventory and services.
  • Developing relationships with key accounts to increase sales volume.
  • Demonstrating product features, benefits and use to potential buyers.
  • Researching customer needs and preferences through interviews.
  • Generated leads from outgoing prospective clients.
  • Solicited orders from existing customers through phone calls and emails.
  • Analyzing customer feedback data to identify areas of improvement in terms of customer service or product offerings.
  • Providing timely follow-up on inquiries made by potential customers.
  • Coordinating delivery schedules with logistics teams and shipments of vehicles to ensure timely delivery throughout Arizona and the US.
  • Accuratly recording of all customer transactions into the company database.
  • Educating customers on product features and technical details to highlighted benefits.
  • Maintaining current knowledge of market trends and competitive activities in the sales area.

Salesman

Watson Chevrolet
Tucson, AZ
08.1987 - 10.2020
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Analyzed customer feedback to improve products and services.
  • Maintained accurate records of all sales and prospecting activities.
  • Researched competitors' products, prices, and sales techniques.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Negotiated pricing contracts with customers to maximize profits.
  • Collaborated with other departments such as marketing, finance, logistics.
  • Attended industry events such as conferences, seminars.
  • Identified opportunities for cross-selling additional products and services.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Adhered to established policies and procedures when handling customer accounts.
  • Reviewed monthly performance against targets set by management team.
  • Utilized CRM software tools to track progress of each sale cycle stage.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Assisted in developing promotional materials such as flyers, brochures.
  • Recommended changes in products and services based on customer feedback.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Created successful strategies to develop and expand customer sales.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Demonstrated product features to align with customer needs.
  • Adhered to company initiatives and achieved established goals.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
  • Leveraged CRM system to manage sales activities and track sales performance.
  • Used CRM database to track referral and appointment data.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Exchanged merchandise for customers and accepted returns.
  • Placed special orders or called other stores to find desired items.
  • Prepared merchandise for purchase or rental.
  • Maintained records related to sales for store management.

Assistant Sales Manager

Watson Chevrolet
Tucson, AZ
04.1994 - 07.1999
  • Negotiated customer contracts and maintained relationships with existing clients.
  • Developed strategies to increase sales volume and market share.
  • Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
  • Managed a team of sales representatives by providing guidance, training, and support.
  • Conducted weekly meetings to review progress against goals and objectives.
  • Ensured accurate forecasting of monthly, quarterly, and annual revenue targets.
  • Analyzed customer feedback to identify areas for improvement in service delivery.
  • Provided leadership on special projects as needed to drive business growth objectives.
  • Created marketing materials including brochures, flyers, and presentations for potential customers.
  • Cultivated strong relationships with key decision makers within target markets.
  • Resolved escalated customer inquiries or complaints in a timely manner.
  • Identified opportunities to expand existing customer base through cross-selling initiatives.
  • Developed pricing models that maximize profitability while meeting customer needs.
  • Performed competitive analysis to evaluate pricing structures of rival companies.
  • Coordinated trade shows and other events to promote company products or services.
  • Prepared reports detailing performance metrics such as sales volumes and conversion rates.
  • Reviewed current procedures for efficiency improvements across all sales operations.
  • Provided technical advice or assistance regarding product features or specifications.
  • Met with team on weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
  • Taught new associates sales tactics and performance improvement techniques.
  • Helped sales professionals finalize customer sales and handled escalated concerns.
  • Utilized company selling model to engage and connect customers with brand.
  • Developed effective sales team members through highly individualized coaching.
  • Promoted exceptional levels of customer service by asking open-ended questions and assisting clients on sales floor.
  • Evaluated store performance and recommended action plans to increase productivity.
  • Opened and closed store, set up registers and secured cash.
  • Developed and encouraged sales and promotional team members.
  • Established action plans for team members and helped each person attain objectives.
  • Collaborated closely with management team to recruit top-level sales talent to fill positions within department.
  • Maintained scorecards to track sales, gross profit dollars and shares.
  • Hired and motivated sales team resulting in new sales gross per year.
  • Reviewed past-due accounts and communicated with customers to promote timely payments.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

Education

Associate of Arts - Liberal Arts And General Studies

Pima Community College
Tucson, AZ
01.1976

High School Diploma -

Cholla High School
Tucson, AZ
05.1973

Skills

  • Friendly and Enthusiastic
  • Customer Relationship Management
  • Upselling Strategies
  • Customer base
  • Sales and Marketing
  • Email and Telephone Etiquette
  • Professional Demeanor
  • Customer Service and sales closing
  • Delivering Vehicles

Timeline

Auto Broker /Internet Sales Representative

Auto House Phoenix
02.2020 - Current

Assistant Sales Manager

Watson Chevrolet
04.1994 - 07.1999

Salesman

Watson Chevrolet
08.1987 - 10.2020

Associate of Arts - Liberal Arts And General Studies

Pima Community College

High School Diploma -

Cholla High School

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Rubin "Rocky" Taylor