Rubith Conner

Provided administrative support as private contractor, offering invaluable assistance to judges, attorneys, and paralegals in Small Business Administration's Office of Hearings and Appeals.

• Managed and allocated new appeals in Small administration website, maintaining high level of accuracy and meeting all assigned deadlines.
• Collaborated with administrative team to develop comprehensive Standard Operating Procedure (SOP) manual, providing clear guidelines and instructions for future employees to streamline onboarding and enhance productivity.

Collaborated with administrative team to develop comprehensive and user-friendly Frequently Asked Questions (FAQ) document for Office of Hearings and Appeals, resulting in its successful integration onto website and increased accessibility for stakeholders.
Facilitated seamless communication between government client and legal staff, effectively managing client inquiries with a prompt and professional approach to ensure a high level of client satisfaction.
Successfully managed and prioritized deadlines for government-assigned projects.
Collaborated with cross-functional administrative team to drive internal company growth by conducting comprehensive assessments of general office management, identifying areas for improvement, and successfully implementing strategic changes resulting in increased efficiency and productivity.
Effectively managed daily email correspondence with external stakeholders, responding promptly and professionally to ensure timely communication and maintain positive relationships.
Attended government leadership meetings, diligently capturing minutes to create accurate and comprehensive records of action decisions and follow-up tasks

• Evaluated customer feedback data to identify areas of improvement within the customer service process.
• Utilized customer service software to track inquiries and document solutions provided to customers.
• Identified potential problems that could impact the customer experience.
• Collaborated with team members to ensure prompt resolution of customer issues.
• Tracked daily performance metrics such as average wait times, first call resolution rates.
• Generated customized reports for management review using relevant data sets.
• Referred unresolved customer grievances to designated departments for further investigation.
• Resolved customer complaints in a timely manner.

Performed legal research and writing for two attorneys. Assisted counsel in all aspects of litigation management with analysis and legal research, factual investigation, witness preparation, document management, and trial preparation.

• Entrusted with supervisory duties as a lead paralegal for the Military Justice section.
• Managed a legal office with 5+ legal departments.
• Drafted legal documents for Non-Judicial Punishment, Courts-Martial, and Administrative Separations.
• Prepared routine legal correspondence memoranda for attorneys.
• Trained incoming staff on office procedures and case-specific duties.
• Prepared for trial by organizing case exhibits, evidence, and trial binders.
• Scheduled dispositions and meetings.
• Collaborated with civilian and military law enforcement officials regarding criminal investigations.