Rubí Janet Hernández Hernández
Querétaro,QRO
Summary
Seasoned Operations Manager and talented leader with fifteen years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Operations Manager
EDM S DE RL DE CV
07.2023 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reported issues to higher management with great detail.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
GFSS Senior Supervisor
EATON GROUP
05.2015 - 07.2023
- Credit and collections strategic for USA & LATAM sites.
- Invoicing and accounting for maquiladora, trading, and manufacturing sites.
- Cash application services for twenty-seven Eaton´s sites.
- Payment of complement for fourteen sites.
- Preparation and review of ARCS (Account reconciliations).
- Intercompany Balance Reconciliations.
- Month end closing activities.
- Technical, accounting and cash application topics consulting for ten locations.
- Support for audits and tax refunds working with Indirect and Direct Tax CoE’s teams.
- Provide an excellence customer experience that is measure through global metrics.
- Mentored junior team members for accelerated professional growth and skill development.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Tax Analyst
EATON GROUP
09.2012 - 05.2015
- Responsible for tax compliance and consulting services for fifteen plants in Mexico.
- Accounting review until determination and presentation of tax reports.
- Creation of fiscal strategies for tax optimization.
- Monthly and annual fiscal closing.
- Determination of taxes for maquiladoras.
- Determination of Deferred Income Tax (FAS 109)
- Revision of the withheld tax for payments overseas.
- Preparation and presentation of favorable tax refunds.
- Preparation of payment and informative statements.
- Attention of requirements fot the tax authorities.
- Preparation and revision of Dictamen fiscal's annexes.
- Advised management on the implications of new legislation or regulatory changes, allowing for proactive adjustments to business operations as needed.
- Facilitated communication between cross-functional teams, helping to ensure that all departments understood their role in maintaining tax compliance.
- Managed relationships with external auditors, providing timely responses to requests for information and resolving any discrepancies.
Tax Semi-Senior
PRICEWATERHOUSECOOPERS, S.C.
07.2008 - 11.2011
- Conducted comprehensive audits for various industries, gaining valuable insights into diverse business operations and practices.
- Evaluated clients'' internal control systems for effectiveness using a risk-based approach, identifying weaknesses that could lead to material misstatements in financial reports.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Found tax solutions to complicated tax issues or errors from incorrect tax filings.
- Identified areas for improvement in internal controls, providing actionable recommendations to management.
- Prepared working papers, reports and supporting documentation for audit findings.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Identified legal tax savings and recommended ways to improve profits.
- Collaborated with cross-functional teams to ensure timely completion of audits, maintaining strict adherence to deadlines.
- Developed junior auditors'' skills through mentorship, demonstrating advanced auditing techniques and sharing best practices.
- Ensured compliance with GAAP and company policies through meticulous examination of financial transactions and documentation.
- Consistently met deadlines under tight time constraints without sacrificing quality or attention to detail when performing audits.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
Education
Bachelor of Accountancy - Accounting
UNIVERSIDAD AUTONOMA DE QUERETARO
Queretaro, Qro.Skills
- Talent development through teaching, coaching, and mentoring
- Knowledge in Oracle, OBIEE, SAP, WDesk, financial reports, QlikView, and ATEB
- Knowledge of systems for tax statement presentation (DIM, DIOT, DEM, DECLARA SAT) and tax report submission (SIPRED)
- Cross-Functional Collaboration
- Process Improvements
- Strategic Partnerships
- Incidents management
- KPI Tracking
Accomplishments
- Be one of the founders of Eaton's Tax CoE’s.
- Up to date returns for favorable VAT balances, amounts more than 40 million Mexican pesos per month, which previously had a delay of 10 months.
- Optimization of Income Tax in an Aerospace industry for 6 million Mexican pesos, through the deduction of fixed assets.
- Analyzed and calculated Deferred Income Tax by tax consolidation and made recommendations for 3 million Mexican pesos annual cash flow improvement.
- Participated in projects to determine fiscal cost per share in companies in various industries.
- Participated in mergers of enterprises.
- I was part of the pioneer team at the initiation of the Eaton Shared Service Center in Queretaro.
- Pilot team for the E2E project for SLP.
- Supervised team of 12 staff members.
- Implementation of OAD with a growth of 100% of the OTC department.
- RPA project to upload invoices to customer’s portals.
- Automatization of the creation of payment of complements in Oracle R12 and SAP.
- Implementation of payroll metrics for Queretaro Eaton GFSS.
Education And Professional Development
Universidad Autonoma de Queretaro, Degree in Public Accounting, 07/01/03, 11/01/07, Manufacturing Segment Lean Way Practitioner Curriculum- Jan 2024, Beginner Generative IA training- Dec 2023, Development of management skills: Leader of Leaders- Jan 2023, FCIB International Credit and Risk Management- Nov 2021, Assistance to several tax events imparted for global accounting firms- PwC, E&Y and Deloitte., Diploma in Costs, 120 hours, Universidad Autónoma de Querétaro. February-June 2008., 5th Congress of Fiscal Culture, 7 hours, Edo. De México. October 2007., Payroll Tax Workshop, 80 hours, Universidad Autónoma de Querétaro. February- April 2007.
Skills And Languages
Talent development through teaching, coaching, and mentoring., Fluent in English – Achieved English fluency in business and technical areas.
Languages
Spanish
English
Timeline
Operations Manager
EDM S DE RL DE CV
07.2023 - Current
GFSS Senior Supervisor
EATON GROUP
05.2015 - 07.2023
Tax Analyst
EATON GROUP
09.2012 - 05.2015
Tax Semi-Senior
PRICEWATERHOUSECOOPERS, S.C.
07.2008 - 11.2011
Bachelor of Accountancy - Accounting
UNIVERSIDAD AUTONOMA DE QUERETARO
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