Rubén Dario Garza Gutiérrez
General Escobedo,Nuevo Leon
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Success Coordinator Mexico
CEMEX
05.2022 - Current
- Commercial talks with customers.
- Training customers in CEMEX Suite (Dispatch/OrderTacking/Batch)
- Coordinate visits to customers to improve relationship and deploy CEMEX suite.
- Lead Support team to ensure customer satisfaction.
- Lead Deployment team to ensure customer satisfaction.
- Helping customers to have better practices in their concrete plant.
- Technical Advice in concrete plants.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Product Management to keep a strong offer with CEMEX suite.
Batch Automation Advisor
CEMEX
12.2021 - 04.2022
- Commercial talks with customers.
- Cemex batch system migration with customers.
- Training customers in batch system and quality system.
- Visit customers to improve relationship.
- Support CEMEX batch system directly with customers.
- Batch implementation with customers.
- Helping customers to have better practices in their concrete plant.
- Technical Advice in concrete plants.
Batch Support Advisor
CEMEX
12.2019 - 11.2021
- Support CEMEX batch system directly with customers.
- Batch implementation with customers.
- Helping customers to have better practices in their concrete plant.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Batch Support Intern
CEMEX
06.2018 - 11.2019
- Cemex Batch System Support
- Diagnose and solve issues of a concrete plant
- Support Maintenance team
Education
Master in Industrial Process Management - Process Management
Universidad Regiomontana
Nuevo Leon, Mexico06.2024
Mechatronics Engineer - Mechatronics
Universidad Autonoma De Nuevo Leon
Nuevo Leon, Mexico05.2020
Skills
- Project Management
- Staff Management
- Work Planning and Prioritization
- Customer Service
- Negotiation
- Problem solving
- Product knowledge
Certification
Lenguage skills
English: Advanced. Toefl Certificate, Toeic Certificate and Exci Certificate.
Alemán: Basic. UANL Level A2.
Technical skills
Microsoft Office (Word, Excel and Power Point, Power BI)
Diploma in automation (FIME 2018)
- programming PLC
- Programming HMI
- Electric conections and implementation.
- Database administration (SQL)
- Python
Diploma in design tools (FIME2018)
- SolidWorks
- AutoCad
Diploma Allen Bradley Advanced (SIGMA IMECSA 2021)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Success Coordinator Mexico
CEMEX
05.2022 - Current
Batch Automation Advisor
CEMEX
12.2021 - 04.2022
Batch Support Advisor
CEMEX
12.2019 - 11.2021
Batch Support Intern
CEMEX
06.2018 - 11.2019
Master in Industrial Process Management - Process Management
Universidad Regiomontana
Mechatronics Engineer - Mechatronics
Universidad Autonoma De Nuevo Leon
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