Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ruby Aguirre

Delray Beach,FL

Summary

With over nine years of experience as a Restoration Project Coordinator, I am a dedicated job seeker known for consistently meeting company needs through organized and systematic practices. I am adept at working under pressure and adapting to new situations and challenges to optimally enhance the organizational brand. As a hardworking employee, I possess skills in customer service, multitasking, and time management, and I am committed to providing every customer with a positive and memorable experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Restoration Project Coordinator

Rapid Response Team
Delray Beach, FL
04.2022 - Current
  • Conduct meetings with project managers to discuss job progress and address any issues or concerns
  • Review and process invoices from subcontractors and vendors
  • Monitor and update job schedules to ensure timely completion of projects
  • Coordinate with insurance adjusters and communicate updates regarding restoration progress
  • Assist in the preparation of project proposals and estimates
  • Maintain and update databases and systems to track project information and documentation
  • Ensure compliance with company policies, safety regulations, and industry standards
  • Participate in regular team meetings to discuss project updates and share best practices
  • Stay updated on industry trends and advancements to continually improve restoration processes
  • Provide support and guidance to project managers, contractors/vendors in the field
  • Collaborate with other departments, such as accounting and purchasing, to ensure smooth project operations
  • Document and report any accidents, incidents, or quality control issues
  • Uphold a high level of customer service and professionalism.

Part Time Remote Bilingual Customer Service Representative

Total Warranty Services
Boca Raton, FL
10.2023 - 03.2024
  • Adjudicated claims with precision, adhering to company standards and contract specifics
  • Delivered bilingual customer service, resolving issues with professionalism
  • Showcased analytical prowess in claim authorization, ensuring accurate decision-making
  • Improved process efficiency by 20% through resolving complex claims
  • Streamlined claim review process, enhancing decision-making accuracy and efficiency
  • Boosted team's claim processing speed, ensuring timely customer support
  • Introduced innovative claim handling methods to reduce errors
  • Provided empathetic support to clients, improving service ratings
  • Efficiently managed bilingual customer inquiries, ensuring high satisfaction levels
  • Performed in-depth analysis of claim patterns to identify and mitigate potential fraud.

Recruiter / Lead Coordinator

US Installation Group
Boca Raton, FL
11.2021 - 04.2022
  • Collaborating with management across all departments to understand hiring needs and create effective job postings, descriptions, and requirements
  • Implementing screening processes to pre-qualify installers for optimal fit
  • Efficiently scheduling and coordinating interviews
  • Conducting thorough background checks on subcontractors to ensure compliance
  • Tracking and ensuring adherence to employment laws and regulations for a compliant hiring process
  • Communication with installers to facilitate seamless onboarding and approval
  • Negotiating competitive pricing for flooring installation and materials, resulting in cost savings
  • Overseeing the full cycle of talent acquisition from interview to selection and closing processes
  • Conducting comprehensive candidate assessments to make informed hiring decisions.

Construction Administrator

All Dry USA
Boynton Beach, FL
06.2020 - 11.2021
  • Managed subcontractor invoices and contracts, ensuring seamless construction operations
  • Streamlined inventory, procurement, and equipment orders, boosting project efficiency
  • Maintained comprehensive project documentation, adhering to building codes and regulations
  • Developed and implemented strategic construction plans in collaboration with the team
  • Coordinated project schedules, ensuring timely completion of construction tasks
  • Streamlined project documentation, enhancing compliance and efficiency
  • Optimized inventory management, reducing equipment downtime
  • Facilitated team collaboration, ensuring project milestones were met on time
  • Implemented innovative strategies for subcontractor coordination, improving project flow
  • Expedited project delivery by 15% through effective schedule management
  • Ensured 100% compliance with safety standards, avoiding project delays.

Restoration Coordinator

All Dry USA
Boynton Beach, FL
11.2019 - 11.2021
  • Efficiently coordinated restoration projects, ensuring timely and professional delivery of services including roofing, tarping, and remediation
  • Enhanced customer relationships through clear communication of work scopes, process explanation, and regular updates on service timelines
  • Implemented a robust system for equipment tracking, improving project staging and pick-up efficiency
  • Proactively communicated potential issues to management, facilitating swift resolution and minimizing project delays
  • Leveraged software programs for project information management, contributing to improved operational efficiency and customer satisfaction
  • Provided empathetic customer support during stressful restoration processes, fostering trust and loyalty
  • Initiated a digital documentation protocol, slashing paperwork by 30% and expediting project delivery
  • Streamlined project workflows, cutting down completion time by 20%, enhancing customer satisfaction.

Part Time Construction Operations / Scheduling Administrator

Heritage Carpet and Tile
Boynton Beach, FL
10.2019 - 12.2019
  • Managed project strategies and requirements with a focus on efficiency and collaboration
  • Developed strategic staffing plans to meet workload demands and project timelines
  • Oversaw floor installation projects, ensuring quality and adherence to manufacturer standards
  • Successfully coordinated subcontractors and handled issues, resulting in smooth project execution
  • Streamlined communication with stakeholders, enhancing project transparency and collaboration
  • Streamlined project operations, ensuring timely delivery of materials and labor coordination
  • Oversaw quality control for flooring installations, guaranteeing adherence to standards
  • Enhanced material delivery schedules, achieving on-time project completions
  • Facilitated subcontractor coordination, resolving issues for seamless project flow
  • Expedited project timelines by 15%, ensuring faster completion through effective scheduling.

Support Specialist

All Dry USA Fire,Water and Mold Restoration company
Boynton Beach, FL
09.2018 - 11.2019
  • Delivered comprehensive service knowledge to customers, enhancing client understanding and satisfaction
  • Resolved customer complaints and inquiries professionally and promptly, ensuring customer retention and loyalty
  • Managed daily data communication transactions, maintaining accuracy and efficiency
  • Provided round-the-clock telephone support, addressing both emergency and non-emergency customer calls
  • Implemented thorough documentation and follow-up procedures for each case, maximizing customer success
  • Efficiently handled inbound and outbound calls, identifying customer needs and ensuring satisfaction
  • Scheduled inspection leads for inspectors across roofing, water, and mold divisions, optimizing operational efficiency
  • Maintained organization in Dash software, ensuring smooth operations and data accuracy
  • Expedited emergency support, enhancing customer satisfaction and retention
  • Offered 24/7 support, resolving 95% of customer issues, enhancing satisfaction and loyalty.

Retail Store Manager

Sally Beauty
Delray Beach, FL
11.2015 - 08.2018
  • Ensuring compliance with company policies, procedures, and regulations regarding safety, security, and employment practices
  • Maintaining a clean and organized store environment to enhance the customer experience
  • Collaborating with other store managers and corporate team to share best practices and improve overall store performance
  • Participating in meetings and training sessions to stay updated on new products, promotions, and company initiatives
  • Managing staff schedules and assigning tasks to ensure efficient operation of the store
  • Handling cash and credit card transactions, ensuring accuracy and security
  • Creating and maintaining positive relationships with customers, vendors, and suppliers
  • Monitoring and addressing inventory shortages and overages to optimize stock levels and prevent loss
  • Conducting regular audits of cash, inventory, and store processes to identify and resolve any issues
  • Implementing and enforcing loss prevention measures to minimize theft and prevent shrinkage.

Assistant Manager

Sally Beauty
Delray Beach, FL
03.2012 - 10.2015
  • Managed inventory and ensured optimal stock levels, enhancing store efficiency
  • Conceptualized and executed attractive product displays, driving sales growth
  • Maintained store cleanliness and organization, contributing to a positive shopping environment
  • Fostered a motivating work atmosphere, boosting team morale and productivity
  • Led marketing initiatives and promoted store events, increasing customer engagement
  • Boosted store sales through innovative marketing strategies and dynamic team leadership
  • Enhanced store operations efficiency by implementing a robust inventory tracking system
  • Optimized product placement, leading to a marked improvement in sales of key items
  • Revamped store layout for better flow, increasing customer satisfaction
  • Organized monthly team-building events, strengthening staff unity.

Customer Service Associate

Staples
Boynton Beach, FL
08.2010 - 03.2012
  • Providing information and advice on products or services offered by the company
  • Processing orders, returns, and exchanges accurately and efficiently
  • Resolving any customer complaints or issues in a professional and timely manner
  • Maintaining accurate and up-to-date customer records and account information
  • Collaborating with other departments, such as sales or marketing, to address customer needs and improve overall customer satisfaction
  • Keeping abreast of product knowledge and industry trends to effectively assist customers
  • Following company policies and procedures to ensure a high level of customer service
  • Upselling products or services to increase revenue and meet sales targets
  • Continuously seeking opportunities to improve customer service processes and procedures.

Education

High school diploma - JROTC

Atlantic High School
Delray Beach, FL
05.2012

Skills

  • Detail Oriented
  • Vendor Management
  • Negotiation
  • Management
  • Project coordination
  • Project planning
  • Water damage restoration
  • Fire restoration
  • Mold remediation
  • Bilingual
  • Communication skills
  • Project management
  • Construction
  • Customer service
  • Phone etiquette
  • Data entry
  • Insurance sales
  • Microsoft Office
  • Microsoft Excel
  • Contract management
  • Project Implementation
  • Process Improvement
  • Retail Management
  • Pricing
  • Merchandising
  • Office Management
  • Upselling
  • Quality Assurance
  • Construction Management
  • Spreadsheet tracking
  • Time Management
  • Attention to Detail
  • Customer Service
  • Customer Management
  • Problem-Solving
  • Project Scheduling
  • Continuous Improvement
  • Documentation Management

Certification

  • IICRC Certified Water Damage Restoration Technician
  • Certified Notary Public
  • 6-20 All Lines Adjuster License
  • 4-40 Customer Representative License
  • Licensed Mold Assessor
  • Licensed Mold Remediator
  • Certified Signing Loan Agent

Languages

Spanish
Native/ Bilingual

Timeline

Part Time Remote Bilingual Customer Service Representative

Total Warranty Services
10.2023 - 03.2024

Restoration Project Coordinator

Rapid Response Team
04.2022 - Current

Recruiter / Lead Coordinator

US Installation Group
11.2021 - 04.2022

Construction Administrator

All Dry USA
06.2020 - 11.2021

Restoration Coordinator

All Dry USA
11.2019 - 11.2021

Part Time Construction Operations / Scheduling Administrator

Heritage Carpet and Tile
10.2019 - 12.2019

Support Specialist

All Dry USA Fire,Water and Mold Restoration company
09.2018 - 11.2019

Retail Store Manager

Sally Beauty
11.2015 - 08.2018

Assistant Manager

Sally Beauty
03.2012 - 10.2015

Customer Service Associate

Staples
08.2010 - 03.2012

High school diploma - JROTC

Atlantic High School

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Ruby Aguirre