Ruby Aldaba
Aubrey,TX
Summary
Dynamic professional with a proven track record at American Income Life Insurance Company, excelling in customer retention and peer mentorship. Skilled in problem-solving and relationship building, I enhanced client loyalty through effective engagement strategies, while fostering a collaborative team environment. Committed to delivering exceptional service and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Peer Mentor
American Income Life Insurance Company
McKinney, TX
08.2024 - Current
- Provided guidance and support to peers in navigating insurance processes.
- Facilitated training sessions on product knowledge and customer service techniques.
- Assisted in resolving client inquiries, ensuring timely and accurate responses.
- Collaborated with team members to enhance communication strategies among peers.
- Promoted a positive learning environment through encouragement and mentorship initiatives.
- Developed strong relationships with mentees, fostering a positive learning environment.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Enhanced peer understanding by providing one-on-one mentoring and support.
- Led group sessions for mentees focused on various topics such as time management, study skills, and stress reduction techniques.
- Participated in ongoing training to enhance mentoring skills and stay updated on best practices in student success strategies.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Implemented strategies to help mentees manage stress and difficult emotions.
Retention Specialist
American Income Life Insurance Company
McKinney, TX
03.2024 - Current
- Analyzed customer feedback to identify retention opportunities and enhance satisfaction.
- Developed engagement strategies that improved client loyalty and reduced churn rates.
- Collaborated with cross-functional teams to refine communication processes for policyholders.
- Trained new team members on best practices for customer engagement and retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial
- Enhanced team knowledge and skills with regular training sessions on product updates and communication techniques.
Appointment Setter
Appointment Desk
Frisco, TX
04.2023 - 02.2024
- Managed appointment scheduling for high-volume client interactions, ensuring efficient use of resources.
- Coordinated follow-up communications with potential clients,
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
- Entered daily data in computer systems and documented office
- Demonstrated exceptional multitasking abilities by managing multiple calendars simultaneously while handling incoming calls from potential clients.
- Increased appointment setting success by developing targeted call lists based on potential client needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
Seasonal Worker Remote Customer Service
PFSweb
Dallas, TX
10.2022 - 03.2023
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
- Checked system to receive orders and directions to correct item locations.
Csm /ogp Manager
Wal-Mart Supercenter
Prosper, TX
07.2018 - 10.2019
- Led customer service team in resolving complex inquiries and complaints,
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Reduced customer complaints by proactively identifying and addressing common issues.
Hair Salon Manager
Hennah Styles
Frisco, TX
05.2016 - 10.2016
- Supervised daily salon operations, ensuring high standards of customer service and client satisfaction.
- Managed inventory levels and ordered supplies to maintain optimal stock for services.
- Streamlined scheduling processes, maximizing efficiency in appointment management.
- Coordinated marketing initiatives to promote services and increase client engagement.
- Resolved customer complaints promptly, fostering a positive salon atmosphere.
- Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
- Managed cash flow, business transactions, banking, and accounting processes.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Education
High School Diploma - Cosmetology
Garland Highschool
Garland, TXSkills
- Active learning
- Self-awareness
- Empathy development
- Academic support
- Assertiveness training
- Motivational techniques
- Peer support
- Problem-solving
- Critical thinking
- Attention to detail
- Relationship development
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Relationship building
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Peer Mentor
American Income Life Insurance Company
08.2024 - Current
Retention Specialist
American Income Life Insurance Company
03.2024 - Current
Appointment Setter
Appointment Desk
04.2023 - 02.2024
Seasonal Worker Remote Customer Service
PFSweb
10.2022 - 03.2023
Csm /ogp Manager
Wal-Mart Supercenter
07.2018 - 10.2019
Hair Salon Manager
Hennah Styles
05.2016 - 10.2016
High School Diploma - Cosmetology
Garland Highschool