Ruby Alfaro
Hagerstown,MD
Summary
Motivated person currently pursuing a career in Radiography Technology, with current customer service experience from retail. Able to effectively engage with clients and collaborate with team members to be able to improve service delivery. Very eager to apply practical skills in a healthcare setting in order to support patient care. Developed strong collaborative and multitasking skills under fast-paced environments, ensuring efficient handling of various tasks. Looking to transition into a new field with focus on elevating problem-solving capabilities and overall adaptability.
Overview
3
3
years of professional experience
Work History
Associate
Wawa
Hagerstown, MD
12.2025 - Current
- Operated cash registers, ensuring accurate transactions and timely customer service.
- Maintained inventory levels by monitoring stock and restocking shelves as needed.
- Assisted in training new associates on operational procedures and customer engagement.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Responded promptly to customer inquiries, providing solutions to enhance satisfaction levels.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sales Associate
Hallmark
Hagerstown, MD
05.2023 - 11.2025
- Assisted customers in product selection and provided personalized recommendations.
- Utilized POS system for transactions, maintaining accurate sales records.
- Collaborated with team members to create visually appealing product displays.
- Trained new associates on customer service best practices and store procedures.
- Resolved customer inquiries and complaints effectively, enhancing satisfaction levels.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma - Radiography Technologist
Hagerstown Community College
Hagerstown, MD05.2030
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer engagement
- Complex Problem-solving
- Team collaboration
- Reliable and punctual
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Associate
Wawa
12.2025 - Current
Sales Associate
Hallmark
05.2023 - 11.2025
High School Diploma - Radiography Technologist
Hagerstown Community College