Ruby Alvarez
Hesperia,CA
Summary
Customer-focused Front Office Receptionist with several years of experience in busy offices. Skilled at updating records and scheduling appointments with timeliness and professionalism. Responsible individual accomplished in scheduling and documentation management. Focused on providing professional service and support to every office visitor.
Overview
9
9
years of professional experience
1
1
Certificate
1
1
Radiology
1
1
BLS
1
1
Coronal Polishing
Work History
Front Desk Dental Assistant
Dr. Shins Dental
Victorville, CA
08.2023 - Current
- Prepared and distributed correspondence, reports, and other documents.
- Processed payments for services rendered according to established procedures.
- Developed strong relationships with customers through friendly interactions.
- Updated database with new customer information.
- Confirming patient information, and processing according to standard protocol.
- Maintained accurate records of client interactions.
- Informed applicants of other agencies providing useful or related assistance.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Assessed client needs to develop appropriate service plans.
- Provided support services such as referrals, follow-up assistance.
- Responded promptly to inquiries from clients regarding their benefit status or questions about the application process.
- Explained reasons behind insurance denials and recommended further action.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Prepared daily reports detailing the number of appointments scheduled, cancelled or rescheduled.
- Created charts for new patients prior to their appointment date.
- Greeted and welcomed patients in a friendly and professional manner.
- Assisted with completing forms, scheduling appointments and providing referrals to other agencies as needed.
- Followed up with clients after they have been approved for an eligibility service to ensure satisfaction.
- Reviewed existing documentation such as driver's licenses, Social Security cards and other documents required for verification purposes.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Dental Assistant
Family Specialty Dentistry
Hesperia, CA
06.2019 - 01.2023
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
Dental Assistant/Front Desk Receptionist
Azusa dental and braces
Azusa, CA
10.2015 - 10.2016
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Educated patients on proper oral hygiene techniques and habits.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Educated patients on treatment procedures and post-procedure home care.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Verified patient information to ensure accuracy of records.
- Handled telephone and in-person requests for assistance.
- Arranged documents for insurance claims.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Scheduled and confirmed appointments and consultations.
Education
Dental/Front Office Administration
North West College
West Covina, CA10-2008
Skills
- Customer Service
- Oral and writing communication
- Work Prioritization
- Public assistance programs
- Applicant support and service
- Effective communication skills
- Customer assistance and interaction
- Scheduling appointments
- HIPAA Compliance
- Insurance Verification
- Document Preparation
- Understanding of insurance benefits
- Client documentation
- Customer Communication
- Eligibility Determination
Certification
- BLS Provider
- Completion of Radiation Safety
- Coronal polishing
- Dental Assistant qualified
Timeline
Front Desk Dental Assistant
Dr. Shins Dental
08.2023 - Current
Dental Assistant
Family Specialty Dentistry
06.2019 - 01.2023
Dental Assistant/Front Desk Receptionist
Azusa dental and braces
10.2015 - 10.2016
Dental/Front Office Administration
North West College
- BLS Provider
- Completion of Radiation Safety
- Coronal polishing
- Dental Assistant qualified
References
References available upon request.
References
References available upon request.
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