Ruby Alvarez
Los Angeles,CA
Summary
Dedicated Medical Office Specialist looking to join a community healthcare facility and provide efficient, quality service to patients and their families while enhancing clinical and public health experience. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist/Back Office Specialist
FMR Quality Pain Management
2021.10 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed patient case files, ensuring accurate documentation of medical history, diagnoses, and treatment progress.
- Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
- Maintained accurate records of patient information, including vital signs, medical history, and progress notes for seamless care coordination among providers.
- Expedited referrals to specialists by coordinating appointments, sharing pertinent medical history, and obtaining necessary authorizations from insurance providers.
- Updated patient records with accurate, current insurance policy information.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
Receptionist/Back Office
Dr. Dorian
2018.01 - 2021.10
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled patients under six (6) different providers
- Confirmed appointments, communicated with clients, and updated client records.
- Filled out state disability forms
- Sent out referrals for MRI/X-Ray's
- Prepped charts for Chiropractor, Roomed Patients, Assist Acupuncturist.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Administrator
Dr. Morales
2017.08 - 2017.12
- Billing, check in and out patients, create new files, verify insurance, pull charts and added corresponding paperwork to be filled out by patients
- Close credit card machine and make sure money was accounted
- Knowledgeable with Workers Compensation and Personal Injury Claims.
Back Office Assistant
American Logistics International
2016.01 - 2016.05
- Printed over 3,000 labels a day for supply orders
- Coordinated efficient loading and unloading procedures, minimizing damages to products during transit.
- Oversaw the accurate labeling and organization of products within the warehouse, enabling swift retrieval when needed.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Picked and packed order items.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Education
Medical Office Specialist Diploma -
UEI College
Huntington Park, CA09.2017
High School Diploma -
Diego Rivera Learning Complex PACS
Los Angeles, CA06.2015
Skills
- ICD-10 and CPT coding
- Excellent in the use of Microsoft Word, PowerPoint, and Excellent
- Skilled in using MediSoft practice management/electronic health records
- Medcin nomenclature within an EHR system
- Conexem
- Bi-Lingual: Fluent in Spanish and English
- Vital signs
- Customer service
- Dependable & Fast Learner
- Multitask
- Time Management
- Telephone skills
- Data Entry
- Office Administration
- Appointment Scheduling
Certification
- Keyboarding
- Medisoft Software
- Electronic Health Records
- OSHA
- HIPAA
References
References available upon request
Timeline
Receptionist/Back Office Specialist
FMR Quality Pain Management
2021.10 - Current
Receptionist/Back Office
Dr. Dorian
2018.01 - 2021.10
Administrator
Dr. Morales
2017.08 - 2017.12
Back Office Assistant
American Logistics International
2016.01 - 2016.05
Medical Office Specialist Diploma -
UEI College
High School Diploma -
Diego Rivera Learning Complex PACS
- Keyboarding
- Medisoft Software
- Electronic Health Records
- OSHA
- HIPAA
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