Ruby A. Quijano
San Antonio
Summary
Accomplished and results-driven professional with extensive experience across Human Resources, administration, and operational leadership. Proven expertise in HR management, recruitment and retention strategies, employee relations, policy development, benefits administration, and performance management systems. Recognized for driving organizational success through strategic HR planning, compliance adherence, and employee development programs. Strong background in administrative support and digital marketing, excelling in coordination, communication, and client onboarding.
Overview
28
28
years of professional experience
Work History
Administrative Assistant to Financial Advisor
Principal Financial Group
01.2023 - 01.2025
- Managed client onboarding processes and administrative tasks to ensure efficient operations and compliance. Provided organizational support to financial advisors and marketing initiatives.
- Assisted new clients with onboarding, creating accounts in Salesforce, and managing initial documentation.
- Maintained accurate and compliant member records, ensuring file integrity and adherence to standards.
- Coordinated project scheduling for financial advisor, organizing calendars and appointments.
- Uploaded and organized client files in Box, optimizing accessibility and storage efficiency.
- Sent monthly communications to clients via email and postal mail, ensuring timely engagement.
- Contributed to digital marketing efforts, assisting with promotional initiatives and outreach strategies.
Director of Human Resources
Alternative Claims Management
01.2015 - 01.2023
- Strategic HR Leadership – Developed and implemented HR strategies aligned with business objectives to support company growth.
- Talent Management – Oversaw full lifecycle of recruitment, hiring, onboarding, training, performance management, succession planning, and employee development.
- Policy Development & Implementation – Created and enforced HR policies, ensuring legal compliance and organizational effectiveness.
- Employee Relations – Addressed employee concerns, resolved conflicts, and fostered a positive workplace culture.
- Compliance Management – Maintained up-to-date knowledge of regulations, ensuring company-wide compliance.
- Budget & Compensation Oversight – Managed HR budgets, performance evaluation systems, and competitive compensation and benefits programs.
- Data Analysis & Reporting – Conducted HR data analysis to identify trends, track key metrics, and make strategic decisions.
General Manager
Alternative Claims Management
01.2004 - 01.2015
- Directed daily operations, driving efficiency and profitability across all departments.
- Formulated and executed business strategies to achieve long-term growth objectives.
- Defined comprehensive performance goals, utilizing KPIs for data-driven decision-making.
- Managed, motivated, and developed a high-performing team of department heads and staff.
- Oversaw budgets, financial reporting, and cost control measures to optimize resources.
- Enhanced customer satisfaction by maintaining operational excellence and implementing best practices.
- Ensured full compliance with local, state, and federal regulations.
- Represented the organization in negotiations, meetings, and public relations activities.
Accounting/Payroll Manager
Alternative Claims Management
01.1999 - 01.2004
- Oversaw payroll and accounting operations, ensuring compliance and efficient financial processes. Led payroll administration, reporting, and system improvements to enhance accuracy and efficiency.
- Managed department workflow, implementing policies for precise wage calculations, tax withholdings, and deductions.
- Directed payroll processing, ensuring timely and accurate transactions, including salaries, benefits, garnishments, and tax compliance.
- Maintained payroll records, producing detailed statistical reports and ensuring data integrity for audits and acquisitions.
- Ensured compliance with federal, state, and local payroll legislation, staying up to date with industry regulations.
- Safeguarded confidential employee data, including compensation, benefits, and employment status.
- Facilitated audits by preparing records and documentation, ensuring seamless compliance reviews.
- Recommended software and procedural improvements to enhance payroll efficiency and accuracy.
Subrogation Specialist
Alternative Claims Management
01.1997 - 01.1999
- Evaluated and pursued subrogation claims with adverse carriers to maximize recovery opportunities.
- Communicated coverage details, fault, and claims processes clearly and professionally to insureds and claimants, adhering to regulatory and statutory requirements.
- Administered subrogation recovery processes, negotiating settlements to achieve and maintain company recovery goals.
- Maintained proper compliance with state regulations, submitting and responding to arbitrations as required.
- Negotiated within settlement authority to resolve both first-party and third-party claims.
- Verified and resolved coverage issues by gathering relevant information and coordinating with internal and external departments.
- Performed administrative functions such as database updates, production reporting, and comprehensive claims documentation.
Education
High School Diploma -
Ellison High School
Killeen, TX01-1993
Skills
- HR Compliance
- Conflict Resolution & Team Leadership
- Time Management & Project Coordination
- Problem-Solving & Critical Thinking
- Communication (Verbal & Written)
- Adaptability & Collaboration
- Talent Acquisition & Employee Development
- Proficiency in Microsoft Office & Salesforce
Accomplishments
- Human Resources Leadership – Over a decade of experience leading HR management initiatives, including reorganizations, downsizing, and turnaround operations. Expertise in conflict resolution, compliance, and the development of HR policies and performance management systems.
- Payroll Operations Expertise: Streamlined payroll processes, ensuring accuracy, compliance with legislation, timely wage calculations, tax withholdings, and detailed reporting.
- Talent Management – Led recruitment, onboarding, and training programs to build high-performing teams. Conducted professional development courses to enhance employee competencies and career growth.
- Administrative Excellence – Provided seamless support to executive leadership, managing client onboarding, file maintenance, and digital marketing initiatives. Skilled in Salesforce and project scheduling to improve operational efficiency.
- Compliance & Communication – Ensured organizational compliance and standards. Maintained accurate member records and fostered transparent communication with clients and employees.
Timeline
Administrative Assistant to Financial Advisor
Principal Financial Group
01.2023 - 01.2025
Director of Human Resources
Alternative Claims Management
01.2015 - 01.2023
General Manager
Alternative Claims Management
01.2004 - 01.2015
Accounting/Payroll Manager
Alternative Claims Management
01.1999 - 01.2004
Subrogation Specialist
Alternative Claims Management
01.1997 - 01.1999
High School Diploma -
Ellison High School
Similar Profiles
Kimberly J. BridgesKimberly J. Bridges
Assistant Director - Benefits at Principal Financial GroupAssistant Director - Benefits at Principal Financial Group
Missy MiklusMissy Miklus
Customer Experience Specialist at Principal Financial Group IncCustomer Experience Specialist at Principal Financial Group Inc
Noah WheelerNoah Wheeler
Client Service Manager - Ops - NQ at Principal Financial GroupClient Service Manager - Ops - NQ at Principal Financial Group