Ruby A.Rivera
Orlando ,FL
Summary
Highly motivated and proactive individual with superior customer service and people skills seeking an administrative role. Experienced Director of operations proficient in managing Healthcare operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Bedrock Healthcare At Home
01.2019 - Current
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
Therapeutic Staff Support
Aveanna Healthcare
12.2019 - 01.2022
- To provide a set of transferable skills to parents and client 1:1 in the home, community, or school-based settings
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Mental Health Technician Supervisor
University Behavioral Center
06.2019 - 06.2021
- Provides care to patients in a manner that promotes safety, comfort, and a therapeutic environment
- Assists patients with activities of daily living
- Attends to patient's behavioral concerns and Aids in crisis intervention, as necessary
- Works with other members of a team in leading milieu activities, activities groups, goals groups, fitness groups, or recreational activities as specified to patient population
Mental Health Technician Supervisor
Kids Peace
06.2015 - 12.2019
- To provide supervision and guidance in a team setting
- Responds to emergencies and assists in crisis intervention
- Monitors and maintains unit safety; monitors clients and assists with their activities of daily living; monitors eating/sleeping and hygiene habits
- Schedules and facilitates every other month All Tech staff meetings
- Facilitates and assists with the development of program groups and completes group documentation and shift documentation, shift report, and 15MC
- Performs direct client service duties by meeting and greeting clients upon arrival to the unit and taking an inventory to check for contraband and pests; makes beds and orients client to the unit
- Maintains the cleanliness of the unit and client laundry; assists clients with special needs; serves meals
- Engages and provides verbal support for clients face to face constantly and completes progress notes for every engagement
- Facilitates discharges in full consultation with the case management team
- Manages meal requisitions listing census counts to the catering organization
- Performs clerical duties as needed
- Attends meetings, training and seminars as assigned
- To adequately staff units according to federal ratio regulations
Education
Bachelor of Science - Forensic Psychology And Human Services
John Jay College of Criminal Justice of The City University of New York
New York, NY06.2018
Associate of Arts - Criminal Justice And Psychology
Hostos Community College of The City University of New York
The Bronx, NY06.2016
Skills
- Operational Efficiency
- Data-driven decision-making
- Workforce Planning
- Strategic planning and execution
- Leadership training
- Business Management
- Strategic Planning
- Operations Oversight
- Performance Analysis
- Teamwork and Collaboration
- Problem-Solving
- Adaptability and Flexibility
Certification
HIPAA
CPR/First Aid
Verbal De-escalation
Physical restraints
Languages
Spanish
Native or Bilingual
Timeline
Therapeutic Staff Support
Aveanna Healthcare
12.2019 - 01.2022
Mental Health Technician Supervisor
University Behavioral Center
06.2019 - 06.2021
Regional Director of Operations
Bedrock Healthcare At Home
01.2019 - Current
Mental Health Technician Supervisor
Kids Peace
06.2015 - 12.2019
Bachelor of Science - Forensic Psychology And Human Services
John Jay College of Criminal Justice of The City University of New York
Associate of Arts - Criminal Justice And Psychology
Hostos Community College of The City University of New York
HIPAA
CPR/First Aid
Verbal De-escalation
Physical restraints
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