Ruby Barnes
Marble Falls,TX
Summary
Dynamic Patient Access Representative with proven expertise at R1RCM in patient intake and data entry. Adept at delivering exceptional customer service and managing complex inquiries. Recognized for effectively coordinating communication between patients and medical staff, ensuring seamless operations and satisfaction. Proficient in medical terminology, enhancing overall efficiency in a fast-paced environment.
Overview
21
21
years of professional experience
Work History
Patient Access Rep.
R1RCM
09.2023 - Current
- Ability to handle multiple tasks and be accountable for responsibilities
- Provided information to clients and customers as per their requests and made certain their queries and issues are resolved satisfactorily
- Performed data entry operations and updated the organization's main data base with information about the telephone calls
- Transferred calls to the concerned doctors, lab assistants, etc., in case of specific inquiries
PBX Operator/Receptionist
Cedar Park Regional Medical Center
Cedar Park, TX
08.2014 - 08.2018
- Excellent organizational, coordination, and management skills
- Knowledge of basic medical terminologies, test and procedures
- Proficient with office management practices
- Brilliant communication skills that help manage the flow of information incoming and outgoing from the organization
- Ability to handle multiple tasks and be accountable for responsibilities
- Provided information to clients and customers as per their requests and made certain their queries and issues are resolved satisfactorily
- Performed data entry operations and updated the organization's main data base with information about the telephone calls
- Transferred calls to the concerned doctors, lab assistants, etc., in case of specific inquiries
- Answered inquiries pertaining to the patients admitted to the hospital, their room numbers, duration and discharge dates
- Handle inquiries and patient intake.
- Responsible for greeting incoming patients, distributing paperwork, entering in pertinent information, including Patient demographics.
Receptionist/Secretary
Meridell Achievement Center
Liberty Hill, TX
06.2004 - 03.2013
- I held Housekeeping position for 4 yrs then was promoted to Receptionist.
- Cleaning and maintaining entire facility.
- Answer and screen all incoming calls, take messages, greet and direct visitors on campus, transcription, enter billing information for patients, medical records auditing, sort all mail in administration, make copies, file all doctor and therapy notes for patients and staff, make and sell all meal tickets to staff, monitor and document all transportation of vehicles.
Education
Manicurist License -
Central Texas Beuaty College
Austin, TX10.1997
High School Diploma -
Georgetown High School
Georgetown, TX05-1993
Skills
- Patient intake
- Data entry
- Medical terminology
- Customer service
- Call transfer
- Office management
Timeline
Patient Access Rep.
R1RCM
09.2023 - Current
PBX Operator/Receptionist
Cedar Park Regional Medical Center
08.2014 - 08.2018
Receptionist/Secretary
Meridell Achievement Center
06.2004 - 03.2013
Manicurist License -
Central Texas Beuaty College
High School Diploma -
Georgetown High School
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