Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Ruby Barnett

Ruby Barnett

Shreveport,LA

Summary

Adept at enhancing customer experiences through exceptional service and efficient multitasking, I leveraged my skills in cash handling and guest engagement to significantly increase sales and customer satisfaction ratings at IHOP. My warm and adaptable approach, combined with a strong foundation in food safety and cleanliness standards, consistently met or exceeded performance goals, underscoring my commitment to excellence and teamwork in fast-paced environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Server

IHOP
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Server

Cracker Barrel Restaurant
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Machine Operator

Plastech Corporation
10.2001 - 07.2007
  • ShFollowed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Contributed to reduced waste generation by implementing recycling initiatives within workspace.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Checked quality of Product or Service by frequent chemical analysis.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.

Education

Finance - Accounting And Business Management

Bossier Parish Community College
Bossier City, LA

Associate Of Business Administration -

Bossier Parish Community College
Bossier City, LA

General Studies

Soutwood
Shreveport, LA

Hi Set Diploma - Hi

Votech
Baton Rouge, LA
02.2024

Skills

  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Food Running
  • Food safety understanding
  • Sales Techniques
  • Order Accuracy
  • Supply Restocking
  • Quality Control
  • Performance Improvement
  • Table Bussing
  • Suggestive Selling
  • Guest Relations Management
  • Beverage Preparation
  • Tableside Etiquette
  • Food sales and promotion
  • Table Setting
  • Guest Seating
  • Ordering Procedures
  • Menu presentation
  • Team Player
  • Reliable and Responsible
  • Warm and Friendly
  • Adaptable and Flexible
  • Reliability
  • Multitasking
  • Multitasking Abilities
  • High Energy and Stamina
  • Problem-Solving
  • Cool Under Pressure
  • Excellent Communication
  • Attention to Detail
  • Teamwork and Collaboration
  • Time Management
  • Cleaning and sanitizing
  • Organizational Skills
  • Ability to Lift 30 Pounds
  • Inventory Management

Certification

Nccer work safety

Timeline

Server

Cracker Barrel Restaurant
08.2024 - Current

Machine Operator

Plastech Corporation
10.2001 - 07.2007

Server

IHOP

Finance - Accounting And Business Management

Bossier Parish Community College

Associate Of Business Administration -

Bossier Parish Community College

General Studies

Soutwood

Hi Set Diploma - Hi

Votech

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Ruby Barnett