RUBY BELTRAN
Surprise,AZ
Summary
Dynamic Operations Manager with a proven track record at Rubiyah Global Halal Corporation, excelling in team leadership and strategic planning. Enhanced employee retention through motivation and compliance, while improving customer satisfaction. Skilled in problem-solving and operations oversight, fostering strong vendor relationships to optimize service quality and delivery.
Overview
29
29
years of professional experience
Work History
Operations Manager
Rubiyah Global Halal Corporation
Southeast Asia
01.2022 - 10.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Administrative Assistant
Arabella Career and Training Center
Philippines
10.2015 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
Customer Service Representative
AAFES Exchange Services
Camp Zama, Japan
03.2005 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Health Care Assistant
TLC HOME
Las Vegas, NV
06.2012 - 12.2013
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
Quality Control Inspector
KANAGAWA KEN IBM
Atsugi, Japan
03.1996 - 12.2000
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
Education
Bachelor of Science - Food And Nutrition
AUP Adventist University of The Philippines
Philippines 03-1987
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Operations oversight
- Employee motivation
- Maintaining compliance
- Strategic planning
- Client relations
Timeline
Operations Manager
Rubiyah Global Halal Corporation
01.2022 - 10.2024
Administrative Assistant
Arabella Career and Training Center
10.2015 - 12.2019
Health Care Assistant
TLC HOME
06.2012 - 12.2013
Customer Service Representative
AAFES Exchange Services
03.2005 - 12.2015
Quality Control Inspector
KANAGAWA KEN IBM
03.1996 - 12.2000
Bachelor of Science - Food And Nutrition
AUP Adventist University of The Philippines