Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Ruby Bernard

Memphis,TN

Summary

Highly motivated manager of operations in (Primary care and Dental care) community health settings, with special experience in developing and implementing Integrate Oral/Health programs. Applies professional knowledge and management skills to ensure that patients receive the highest levels of quality care. Well-versed in dental/health insurance plans, Commercial, Medicaid, and Medicare insurance, Joint Commission, QI/QA, PCMH and CODA, as well as in the auditing of Dental Electronic Records, Medical Electronic Health Records. Develops positive employee and customer relationships by modeling effective leadership and professionalism. Contributes to healthy lifestyle programs in the community both professionally and on a volunteer basis.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Practice Manager

Regional One Health System
01.2023 - Current
  • As a member of the Ambulatory Services Team, will be responsible for the administrative, clinical, and operational functions of assigned clinics and/or practices to perform practice management oversight.
  • This position will be responsible for ensuring that quality health care is provided in a cost-efficient manner and with practice standards and regulatory requirements.
  • Effective in delegating responsibility appropriately to members of the staff while retaining overall accountability.
  • Manage the performance of all staff within the practice. Hire, orient, appraise, and develop new staff.
  • Ensure that the physician's practices perform at or above budgeted levels.
  • Provide monthly reports and analyses related to assigned practice(s) and provide feedback on financial performances to staff and the senior management.
  • Utilize report metrics to educate providers on key operational factors and advise on the necessity of performance/behavior adjustments.
  • Maintain strong monitoring tools for accounts receivable and billing-related issues for the appropriate practice.
  • Conducts regular meetings to promote strong communications with staff and physicians.
  • Focus on new patient growth.
  • Maintain clinical standards focusing on Joint Commission, CMS, and other State and Federal requirements.
  • Act as the liaison between the practice and the billing office.
  • Establish par levels of supplies within the practice(s) and monitor purchasing to ensure par stock levels are maintained.
  • Prepare, recommend, and monitor clinic budget, goals, and objectives, taking into consideration input from clinic staff.
  • Develop and maintain policies by clinical/practice standards.
  • Strategic planning and development of practice scope.
  • Maintain CLIA licensing up-to-date and in compliance with CMS guidelines.
  • Coordinates with Medical Staff/Credentialing to ensure that physicians/providers are fully credentialed.
  • Represent the practice(s) at meetings and conferences.

Oral Health Practice Administrator

Christ Community Health Service Inc.
01.2022 - 01.2023
  • The Oral Health Practice Administrator manages the day-to-day work processes and administrative staff of the Dental Health Centers, including the Site Managers, dental front desk, Dental Assistant Dental Hygienist and other dental support staff.
  • Oversees the day-to-day administrative operations of the Dental Health Centers and clinical outreach sites through the site managers, establishing and maintaining policies and procedures for these areas.
  • Coordinates and establishes new health center locations and acquisitions in conjunction with the COO by working closely with executive team members and other key staff.
  • Develops operational plans and participates in decision making by maintaining close working relationships with the COO and Dental Chair.
  • Assists the COO with the forecasting and preparation of the annual budget.
  • Monitor assigned departmental budgets.
  • Maintains compliance with governmental regulations and industry requirements working in conjunction with the CAO/Corporate Compliance Officer to implement changes within the health centers.
  • Oversees the selection, development and performance evaluation of assigned employees.
  • Delegates authority/responsibility to site managers.
  • Develops improved management techniques and practices.
  • Enhances operational effectiveness, emphasizing service to patients, cost containment, and high-quality patient care.
  • Resolves operational problems and keeps lines of communication open with staff and providers to ensure responsiveness and productivity.
  • Maintains positive community relations, serving as liaison between other staff members and the public.
  • Assists in the communication of operational information by assisting in the writing of weekly communications.
  • Trains new site managers and provides or coordinates regular training for administrative and clinical staff as needed.
  • Performs other duties, as required such as Dentrix upgrades with IT staff.
  • Key Accomplishments:
  • Develop, review annual, and update infection control plan and policies, ensure infection control program is evaluated, compliance is monitored, quality assessments are completed, and findings are reported to the Quality Committee.
  • Develop and implement Provider’ Peer Review Performance.
  • Implement risk management staff training working with Compliance Department.
  • Update all outdated policies and procedures in the Dental Department.
  • Create an infection control policy and procedure manual for the Dental Department.
  • Provides opportunities to educate both primary care and dental providers about the importance of good oral hygiene and oral care in maintaining general health by implementing a Diabetes and Hypertensive integrated program.
  • Develop training program for clinical staff on Instrument Processing - Understanding Your Responsibility for Infection Prevention and Control.
  • Implement best practices on reducing no show patients in the Dental Practices.
  • Developed competencies and evaluations for Front Staff, Dental Assistant, and Hygienists.
  • Developed and implemented benchmark for provider’ productivity to determine capacity base on staffing.
  • Redesign Dentrix (EDR) appointment templates to enhance an efficient workflow.
  • Implement in house biological spore testing to create an evidence base practice and to received timely results.
  • Becoming a part of the leadership team enable me to work on strategic plans to assist with the development of integrated plans for medical and dental.
  • Worked with IT to create a Dental Dashboard for quality measures.
  • Developed training Dental Standardization management.
  • Coordinate with Patient Satisfaction team and reviewing and revising patient satisfaction questionnaire.
  • Business Office Workflow Analysis, Restructure and Training Scheduling for Productivity and Fiscal Sustainability.

Program Manager Health Care for the Homeless Program

Florida Department of Health – Pinellas County
01.2020 - 01.2021
  • Ensures the program’s ability to meet its established goals and comply with agency and funder guidelines.
  • Keeps supervisor, clinic team, contract manager, quality assurance coordinator, medical director, funders, and partners informed as applicable.
  • Leads the implementation of agency and funder policies and establishes operational procedures as needed to carry out program activities, achieve goals and objectives, and resolve problems.
  • Evaluates program customer service, efficiency, effectiveness, and other quality measures.
  • Monitors, tracks and reports on program performance measures and outcomes.
  • Monitors the clinic flow and makes all required adjustments to maintain efficiency.
  • Monitors the capacity and demand of the clinics and evaluates productivity.
  • Monitors the program budget; prepares and approves purchases.
  • Manages clinic service areas, equipment, supplies and supporting inventories.
  • Coordinates the implementation and evaluation of strategic initiatives for the program.
  • Leads supervisory and program-wide meetings.
  • Human Resources recruiter working with Florida State DOH.
  • Ensures collection, analysis, and utilization of programmatic data, including timely implementation of corrective action.
  • Understands community, staff, and patient needs and effectively addresses those needs.
  • Promotes, protects, and improves community health by addressing public health issues and access to healthcare.
  • Fosters effective community partnerships to meet the health care needs of the homeless community.
  • Actively participates in health initiatives in the community.
  • Assists with grants, reports, meetings, and special projects as assigned.
  • Distributes agency, funder, and program information to staff and ensures implementation of new policies and procedures.
  • Supervises assigned staff including:
  • Communicates with, recruits, hires, trains, motivates, evaluates, counsels, and disciplines.
  • Guides, motivates, and directs the performance of others; holds them accountable for their actions.
  • Evaluates staff performance through observation, review of records, team meetings, and individual conferences.
  • Obtains input from staff, reinforces team building, and gives opportunity for expressing concerns.
  • Provides and/or coordinates ongoing training for staff.
  • Fosters the learning and development of others through coaching, managing performance, and mentoring to fulfill the current and future requirements of both individuals and the Health Department.
  • Distributes program information to staff and ensures implementation of new procedures and policies.
  • Approves leave requests and coordinates leave schedule with other supervisory staff to ensure continuation of service delivery.
  • Monitors staff data entry for completion and quality management including EARS, timesheets, leave and attendance, incident reports, FMLA, & clinic statistics.
  • Maintains 24-hour availability for emergency duty and provides after-hours, weekend and holiday coverage as required.

Fremont County Clinic Director

COMMUNITY HEALTH CENTERS OF CENTRAL WYOMING
01.2018 - 01.2020
  • Oversee four medical clinics- Pediatric, Dubois Medical Center, Riverton Health Center, and Cougar Health Center (SBHC).
  • Integrated Behavioral Health with Telehealth services at Riverton Health Center, with the Director of Behavioral Health.
  • Responsible for patient recruitment and retention, customer service improvement initiatives, and coordinating efforts to engage patients who have fallen out of care.
  • Responsible for staffing activities in coordination with the HR department, such as recruiting, hiring, training, supervising, disciplining, and terminating.
  • Act as direct administrative supervisor for onsite clinic and behavioral health staff.
  • Coordinate with Operations and Nursing Director in evaluation and training requirements.
  • Analyze the productivity and time management of Providers to improve the cost-effectiveness of the clinic.
  • Develop and monitor contracts with Providers such as Physicians, Therapists, APRNs and Dental Providers.
  • Experience working under the HRSA 19 FQHC requirements.
  • Work with staff to ensure that the data is entered accurately and consistently within the EHR, EclinicalWorks.
  • Oversee the day-to-day operations of the clinic including addressing facility problems as they arise, resolving staffing issues as appropriate, submitting expenditure requests to finance, coordinating complaints staff support or contractors for facility issues, orienting new staff to space, resolving customer, and coordinating facility need such as ordering equipment, supplies and information technology.
  • Coordinate staff training for EHR and become a super user.
  • Coordinate with HR department to ensure that all staff have current certification and licenses to perform their job duties.
  • Work with Director of Nursing and Quality on data project and quality improvement initiatives.
  • Coordinate with CFO and Revenue Cycle Coordinator to ensure that the revenue cycle is implemented effectively beginning with front desk staff to providers coding services properly.
  • Work with team members to develop step-by-step procedures for complex processes.
  • Train staff in related policies and procedures.
  • Ensure compliance with all legislative program and funder regulations including standards of HRSA, Meaningful Use, PCMH, CMS, ODH, HIPAA and OSHA regulations.
  • Monitor client/patient files, records and other documentation with CQI Specialist for adherence to best practices, agency policy, external regulations and funding requirements.
  • Maintain and develop strong working relationships with local, regional, and national agencies involved in HIV, LGBTQ health, FQHC and primary care entities.
  • Build ongoing relationships with other service providers in the community and promote the services of CHCCW.
  • Facilitate weekly clinic staff meeting and multidisciplinary team staffing.
  • Conduct community presentations, promotional activities and represent the organization as appropriate on committees and at meetings.
  • Key Accomplishments:
  • Developed with OBGYN Providers an Obstetrics Manual for clinical use.
  • Improved eCW clinical workflow analysis and training CPT Coding Optimization, Training and Audits.
  • Business Office Workflow Analysis, Restructure and Training Scheduling for Productivity and Fiscal Sustainability.
  • Experience working with IT staff on workflows with implementation of eCW HER.

Health Center Administrator

CENTRAL FLORIDA HEALTH CARE INC
01.2016 - 01.2018
  • Coordinate and manage the activities of the entire Center Team, expedite workflow, oversee huddles, assign work duties and review/monitor staff performance.
  • Collaborate on performance evaluations, job interviews recommendation for hiring and termination, occurrence reports, disciplinary actions, and other related reports for all center staff.
  • Participate in utilization reviews, Quality Improvement of clinical services including chart reviews for clinical performance, laboratory, pharmacy, radiology, and clinical measures compliance.
  • Work with Senior Managers to effectively analyze and use data and reports to maximize team performance to achieve CFHC objectives.
  • Attending and actively participating on committee and community projects which will directly impact CFHC business services.
  • Administers disciplinary policies in consultation with Chief Operation Manager and Senior Leaders.
  • Orient, train and provide performance coaching of supervised staff in coordination with clinical operations and the EHR Athena.
  • Monitors collection of outstanding patient accounts in conjunction with cooperating office procedures.
  • Work with Senior Leadership on special projects that will financially complement the budget.
  • Ensure compliance with CFHC Contractual Agreements.
  • Perform as an integral member of the PCMH team with nursing, providers, and Clinical Operations Manager.
  • Maintain accurate on-site employee payroll data.
  • Review and approve staff time records and forward them to the payroll department for processing.
  • Manage and authorize center staff time, transfer time, overtime, and time off requests, and properly communicate provider time off requests, including provider coverage plan arrangements.
  • Responsible for center emergency preparation and response according to NFMC’s comprehensive Emergency Preparedness and Contingency plan.
  • Supervise center staff, including clinical staff, with guidance/input from the Chief Medical Officer and/or Clinical Services Director.
  • Provide leadership and administer hiring, development/training, performance evaluation, discipline, and effective assignment of center staff.

Dental Operations Manager

SAGE DENTAL OF PLANTATION Northwestern Management Services
01.2015 - 01.2016
  • Directly supervise twenty dental office employees, extern, and independent contractor.
  • General management and supervision of all daily operations of the practice including: driving office productivity and collections through effective management, proper scheduling, excellent case presentation and adherence to company policies and protocols; 2)hiring, training, supervising and coaching office staff and coaching and developing a strong Assistant Office Manager; 3)monitor compliance of company’s protocol for Dentrix and other operating procedures; 4)facilitate the needs of doctors and hygienists( understanding they directly report to the Dental Director); 5) responsible for the profit/loss of the practice and compliance with budgetary expense goals; 6) review, prepare and approve payroll and all vendor invoices; 7) account receivable management; 8) judicious resolution of conflicts, complaints, and other issues pertaining to staff, doctors, patients, vendors, and insurance companies; 9) facility and equipment repairs, maintenance; 10) Billing Insurance claims through Dentrix using Dental Exchange and Fast Attach software.
  • Maintains excellent patient satisfaction scores by providing excellent customer service and quality care.
  • Key Accomplishments:
  • Improved the appointment scheduling process to streamline patient flow, resulting in increased efficiency.
  • Built accountability into front desk staff operations, promoting performance quality.
  • Established a positive environment for team building, addressing staff issues to support employee satisfaction and engagement.
  • Collaborated with Information Systems Technologist to identify ongoing system reporting needs.
  • Work with Purchasing and Procurement to implement online purchasing of medical and dental supplies.
  • Work with client services to reduce no shows of patients.

Dental Administrative Coordinator, (Consultant)

C. L. BRUMBACK PRIMARY CARE CLINICS- DENTAL DEPARTMENT
, FL
01.2015 - 12.2015
  • Write policies and procedures for the opening of four dental clinics.
  • Work with Technical Department on the implementation of Dentrix.
  • Coordinate all four primary care clinics with the installation of hardware, equipment, and computers.
  • Order dental and office supplies for all four clinics.
  • Worked with Dental Director coordinating interviews and selection of workforce.
  • Coordinates with Quality Manager on the implementation of infection control processes within the dental clinics.
  • Trained staff in the use of Allscripts Practice Management application and Dentrix.
  • Prepared statistical reports for Executive Director, Director of Operation, and Dental Director.
  • Key Accomplishments:
  • Developed and Documented Dental Policies and Procedures.
  • Worked with the Technical Department in the implementation of Dentrix.
  • Worked with: The Technical Department is in the identification, installation, and initial testing of hardware equipment and computers.
  • The Quality Manager and Medical Equipment Team on the implementation of Compensation Benefits and procurement of Emergency Kits and Dental Equipment Catalogs.
  • My contact in the Department of Health in Tallahassee for the transfer of X-ray machines to C. L. Brumback Primary Care Clinics, Dental.
  • Collaborated with Systems Technologist to identify on-going system issues.
  • Set up Model Operatory to establish standards for all Dental Clinics to follow.
  • Completed written processes for front end and clinical support staff.
  • Created Peer Review guidelines for Dental Providers.
  • Collaborated with Pharmacy in supply delivery.

Operations Manager

JESSIE TRICE COMMUNITY HEALTH CENTER, INC.
Miami, FL
01.2004 - 12.2015
  • Coordinate the delivery of efficient and effective patient services through planning and assessment of day-to-day practice activities.
  • Oversees multiple Dental Clinics.
  • Ensure compliance with agency policies and procedural standards across all functions.
  • Prepare and monitor patient access service budgets, overseeing staffing, equipment, and inventory to maintain operations within budgetary constraints.
  • Liaise between Patient Access Service, Patient Accounting, and Faculty Practice as well as with other Medical Centers.
  • Use quality improvement practices with data to improve and solve clinical systems and issues.
  • Improve HEDIS scores for Providers/Meaningful use.
  • Use clinical data and quality improvement practices for problem solving methods to improve, develop and maintain clinical systems and procedures.
  • Monitor and meet with members of the community to promote good public relations and develop and maintain community partnership to help increase access to preventive care.
  • Key Accomplishments:
  • Improved the appointment scheduling process to streamline patient flow, resulting in increased efficiency.
  • Built accountability into front desk staff operations, promoting performance quality.
  • Established a positive environment for team building, addressing staff issues to support employee satisfaction and engagement.
  • Collaborated with Information Systems Technologist to identify ongoing system reporting needs.
  • Improve quality standards for Joint Commission, CODA, AEGD programs.
  • Establishing Dental Providers with all Dental Insurance Websites for CSRs to run and verify patient eligibility, referral, and Prior Authorization for services.
  • Work with Purchasing and Procurement to implement online purchasing of medical and dental supplies.
  • Assist with the implementation of HIV Testing in the Dental Chair.
  • Implement integrated services for Ryan White Clients with Behavioral Case Management to reduce No Show of clients.
  • Work with client services to reduce no shows of patients.
  • Work with RCM to reduce claim denials and to improve financial status.
  • HEDIS training completed with Health Choice Network.
  • Experience in working and collaborating with Henry Schein in setting up a state of the art Dental facility.
  • Collaborating with Dental Director in the implementation of AEGD programs.

Administrative/Clinical Assistant

Sterling Palm Family Dentistry
Cooper City, FL
01.2002 - 12.2004
  • Developed new billing processes and systems to improve the client experience in regards to billing and dental insurance, coordinating pro-billing for clients.
  • Key Accomplishments:
  • Supervised and trained new staff members to meet high operational standards.
  • Streamlined the registration process for new patients.
  • Fostered open lines of communication, giving patients the opportunity to discuss financing, payment plans, and payment options, to support patient satisfaction.

Education

PhD - Public Health, Health Communications

Walden University
Minneapolis, MN
01.2026

Master of Public Health -

Walden University
Minneapolis, MN
01.2012

Bachelor of Science - International Business, Marketing Minor

Strayer University
Washington, DC
01.2010

Skills

  • Communications
  • Operations Management
  • Community Healthcare
  • Analytical Skills
  • Performance Improvement
  • Team Leadership
  • Program Evaluation
  • Quality Patient Care
  • Safety Assurance
  • Oral Health
  • Public Health
  • International Business
  • Risk Management
  • Marketing
  • Budget Management
  • Staffing
  • Inventory Control
  • Team Building
  • Process and Procedure Development
  • Billing Processes

Certification

  • Certification Microsoft Excel, 2015-01-01
  • Certification COOP Community Health Centers, 2013-01-01
  • Community Dental Health, Northeast Wisconsin Technical College, WI, 2004-01-01
  • Expanded Function, Nova Southeastern University, Ft. Lauderdale, FL, 2003-01-01
  • Dental Radiography, Nova Southeastern University, Ft. Lauderdale, FL, 2003-01-01
  • Oral Health Promotion, Kings College, University of London, England, 2001-01-01
  • Risk Management, FQHC, 2006-01-01
  • Training for New Clinical Directors, 2018-01-01
  • Level 1: Ambulatory Care Risk Management Certificate Program, 2019-01-01
  • Level 2: Ambulatory Care Risk Management Certificate Program, 2019-01-01
  • Level 3: Ambulatory Care Risk Management Certificate Program, 2019-01-01
  • Level 4: Ambulatory Care Risk Management Certificate Program, 2019-01-01
  • Six Sigma and the Organization (Advanced), 2020-01-01
  • Quality Improvement, 2020-01-01
  • FEMA – Incident Command System, 2020-01-01
  • FEMA – National Incident Management System, 2021-01-01
  • Communication, 2021-01-01
  • Customer Focus Training, 2021-01-01
  • Clinical Risk Management, 2021-01-01
  • Immunization: You Call the Shots-Module Sixteen-Vaccines for Children Program, 2024-01-01
  • Immunization: You Call the Shots-Module Ten-Storage and Handling, 2024-01-01
  • MGMA Demo Day: Patient Experience Solutions, 2025-01-01
  • Navigating Medicare Advantage Compliance: Best Practices One Year After the Two-Midnight Rule, 2025-01-01
  • MGMA Revenue Cycle, 2025-01-01
  • Dental Radiographer, #125930, Florida, Department of Health Division of Medical Quality Assurance

Affiliations

  • US National Oral Health Alliance, Present
  • HIV/AIDS Needs and Treatment Committee Miami-Dade County Board, 2010-2016
  • American Marketing Association, 2009-Present
  • American Public Health Association, 2008-Present
  • Florida Public Health Association, 2016-Present
  • ECRI, 2016-Present
  • NACHC, 2016-Present
  • Canadian Association Public Health Dentistry, 2000-Present
  • Performance Improvement Council Meeting Committee, 2007-2010
  • Safety and Risk Management Committee, 2006-Present
  • Ambulatory Committee, 2006-2010
  • Strategic Planning Action Team in association with Jessie Trice Community Health Center Inc., 2005-Present

Timeline

Practice Manager

Regional One Health System
01.2023 - Current

Oral Health Practice Administrator

Christ Community Health Service Inc.
01.2022 - 01.2023

Program Manager Health Care for the Homeless Program

Florida Department of Health – Pinellas County
01.2020 - 01.2021

Fremont County Clinic Director

COMMUNITY HEALTH CENTERS OF CENTRAL WYOMING
01.2018 - 01.2020

Health Center Administrator

CENTRAL FLORIDA HEALTH CARE INC
01.2016 - 01.2018

Dental Operations Manager

SAGE DENTAL OF PLANTATION Northwestern Management Services
01.2015 - 01.2016

Dental Administrative Coordinator, (Consultant)

C. L. BRUMBACK PRIMARY CARE CLINICS- DENTAL DEPARTMENT
01.2015 - 12.2015

Operations Manager

JESSIE TRICE COMMUNITY HEALTH CENTER, INC.
01.2004 - 12.2015

Administrative/Clinical Assistant

Sterling Palm Family Dentistry
01.2002 - 12.2004

PhD - Public Health, Health Communications

Walden University

Master of Public Health -

Walden University

Bachelor of Science - International Business, Marketing Minor

Strayer University

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