Ruby Bobst
Huber Heights,OH
Summary
Accomplished Retail Team Lead at Walmart Stores, INC, adept in sales strategy development and team motivation. Spearheaded initiatives that significantly enhanced customer satisfaction and reduced inventory shrinkage. Excelled in fostering a collaborative work environment, driving store operations efficiency, and achieving sales targets. Demonstrated expertise in scheduling, staffing, and leadership, contributing to a positive and productive retail setting.
Overview
13
13
years of professional experience
Work History
Retail Team Lead
Walmart Stores,INC
07.2020 - Current
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in recruitment efforts, interviewing potential candidates and selecting top talent for the team.
- Evaluated employee performance regularly through observation and feedback discussions to promote continuous improvement.
- Promoted a safe working environment by enforcing safety guidelines throughout the store.
- Reduced inventory shrinkage by conducting regular audits and implementing loss prevention measures.
- Ensured a positive work environment through effective communication and collaboration among team members.
- Enhanced team efficiency by delegating tasks according to individual strengths and abilities.
- Provided ongoing coaching and feedback to team members, fostering professional development and growth.
- Monitored daily sales reports to track progress toward goals, identifying opportunities for improvement or corrective action as needed.
- Streamlined inventory management processes by organizing stockroom procedures and optimizing product placement on the sales floor.
- Collaborated with management to develop strategic plans for improving store performance and reaching sales targets.
- Resolved escalated customer complaints with diplomacy, preserving the company''s reputation for excellent service.
- Boosted employee morale by recognizing achievements, celebrating successes, and promoting a supportive culture.
- Maintained store cleanliness, organization, and visual merchandising standards for an optimal shopping experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Claims Supervisor
Walmart Stores,INC
01.2014 - 06.2020
- Leading and developing associates.
- Ensuring compliance.
- Preventing shrink.
- Following safety protocols.
- Confirming invoices and bill of ladings.
- Ensuring backroom areas are set up correctly.
- Customer service.
Cashier
Walmart Stores,INC
10.2011 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Do other tasks that are assigned when there is no customer or when it's slow.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Science - Business Administration And Management
Saint Bridget College
Batangas City, Philippines04-2009
Skills
- Scheduling and Staffing
- Team motivation
- Store operations
- Sales strategy development
Timeline
Retail Team Lead
Walmart Stores,INC
07.2020 - Current
Claims Supervisor
Walmart Stores,INC
01.2014 - 06.2020
Cashier
Walmart Stores,INC
10.2011 - 12.2013
Bachelor of Science - Business Administration And Management
Saint Bridget College
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