Ruby Calderon
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hotel Manager
Comfort Inn & Suites
03.2014 - 08.2023
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Customer Representative
Transcom Corporation
07.2012 - 10.2013
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Education
Medicinae Doctor - Medical Assisting
Sanford Brown College
San Antonio, TXSkills
- Guest complaint resolution
- Guest services management
- Guest Relations Management
- Cash Handling
Certification
- ServSafe Food Handler's Certification
- State Driver's License
Languages
English
Native or Bilingual
Timeline
Hotel Manager
Comfort Inn & Suites
03.2014 - 08.2023
Customer Representative
Transcom Corporation
07.2012 - 10.2013
Medicinae Doctor - Medical Assisting
Sanford Brown College
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