RUBY CHAIDEZ
Hesperia,CA
Summary
Business professional with expertise in customer service and administrative support. Strong organizational skills and attention to detail, with a proactive problem-solving approach. Fluent in Spanish and effective in fast-paced, team-oriented environments. Committed to continuous learning and contributing to team success.
Overview
1
1
year of professional experience
Work History
Community Development Technician
City of Hesperia – Community Development
02.2025 - Current
- Provide support for building applications, assisting customers via phone and in person.
- Review technical documents for accuracy and completeness prior to submission for approval.
- Maintain organized filing systems, process permits and plans, and ensure accurate document microfilming.
- Met tight deadlines by effectively prioritizing tasks and maintaining a strong work ethic in high-pressure situations.
Customer Service Representative
City of Hesperia – Utility Billing
09.2024 - 02.2025
- Managed service requests and account setups via automated systems.
- Processed payments, balanced drawers, and prepared deposits.
- Resolved complaints using effective communication and problem-solving.
- Trained staff on billing procedures, enhancing team efficiency.
- Collaborated with teams to address complex customer issues.
Administrative Assistant Intern
University of Creteil
02.2024 - 04.2024
- Conducted research to gather information for reports, contributing to informed decision-making processes within the team.
- Responded promptly to inquiries via email and phone, providing excellent customer service to internal teams.
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
Education
Bachelor of Arts - Business Administration, International Business Management
California State University, San Bernardino
San Bernardino, CA12-2024
Study Abroad Program - International Business Management
Université Paris-Est Créteil (UPEC), France
Skills
- Administrative: Microsoft word, excel, data entry, typing (proficient), records management, and computer literate
- Customer Service: Bilingual (English/Spanish), conflict resolution, and cash handling
- Organizational & Analytical: Task prioritization & time management, attention to detail & accuracy, research & data compilation, team-oriented and collaborative, adaptable and quick learner
Timeline
Community Development Technician
City of Hesperia – Community Development
02.2025 - Current
Customer Service Representative
City of Hesperia – Utility Billing
09.2024 - 02.2025
Administrative Assistant Intern
University of Creteil
02.2024 - 04.2024
Bachelor of Arts - Business Administration, International Business Management
California State University, San Bernardino
Study Abroad Program - International Business Management
Université Paris-Est Créteil (UPEC), France
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