Dynamic Medical Administrative Assistant with proven expertise at Specialists In Geriatric And Palliative Care Medicine PLLC, excelling in patient care and confidentiality. Skilled in insurance verification and workflow coordination, I foster strong relationships through exceptional communication, ensuring efficient operations and enhanced patient satisfaction. Committed to maintaining HIPAA compliance and delivering outstanding service.
With background in managing medical office operations and patient coordination. Successfully assisted in patient scheduling, medical record maintenance, and insurance processing. Demonstrated ability to handle confidential information and streamline administrative tasks efficiently.
Overview
5
5
years of professional experience
Work History
Medical Administrative Assistant
Specialists In Geriatric And Palliative Care Medicine PLLC
01.2022 - Current
Assisted with patient scheduling and appointment management to enhance office efficiency.
Supported medical staff by preparing patient records and documentation for daily operations.
Managed front desk responsibilities, including greeting patients and answering phone inquiries.
Maintained organized filing systems for patient information to ensure easy access and retrieval.
Collaborated with healthcare team members to facilitate effective communication regarding patient needs.
Processed insurance claims and verified patient eligibility using electronic health record systems.
Developed familiarity with medical terminology and office procedures to improve service delivery.
Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
Verified insurance coverage to prepare for upcoming patient appointments.
Prepared and processed patient referrals and transfer requests.
Processed medical insurance claims and payments.
Provided basic administrative support, including data entry and maintaining office supplies inventory.
Front Desk Receptionist
Encore Recyclers, Inc.
03.2021 - 01.2022
Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
Coordinated appointment scheduling, optimizing daily workflows to enhance service delivery.
Maintained accurate records of guest information and reservations using hotel management software.
Assisted in resolving guest inquiries and complaints, fostering positive customer experiences.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Education
High School Diploma -
Garland High School
Garland, TX
Graduate Certificate -
Concorde Career College
Dallas, TX
Skills
Patient care and confidentiality
HIPAA compliance
Patient demographics
Workflow coordination
Medical office management
Referral coordination
Appointment coordination
Interpersonal relationship building
Multi-line phone systems
Data entry efficiency
Professionalism and discretion
Patient flow management
Insurance verification mastery
Data entry
Office administration
Timeline
Medical Administrative Assistant
Specialists In Geriatric And Palliative Care Medicine PLLC