Ruby Chavez
Fort Worth,Texas
Summary
Bilingual individual with a strong background in assessing client needs and cultivating compelling solutions. Well-trained decision-maker with focused attention on detail and drive to manage order flows with expert precision. Offering exemplary client relationship and support skills.
Overview
15
15
years of professional experience
Work History
Inventory Analyst
Tarrant Area Food Bank
10.2021 - 12.2021
- Assist in the preparation/creation of a daily replenishment reports.
- Prepare daily cycle count sheets to perform cycle counts for order processing.
- Supported reporting, recordkeeping staff with accurate updates regarding shipment information.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Verified orders and quantity of items packaged with shipping documents.
- Utilized manual and electric pallet jack to transport and store goods.
- Improved cycle count discrepancy rates through process improvements and maintaining high levels of data integrity.
Customer Service Representative
Tarrant Area Food Bank
01.2018 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Collected and returned unpurchased or returned items to correct locations.
Allocation Specialist
Tarrant Area Food Bank
08.2011 - 01.2018
- Enter and allocate orders
- Monitored and maintained the amount of inventory purchased
- Created and communicated daily with upper management regarding inventory.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Developed and managed relationships with key clients and partners to drive growth.
- Optimized customer experience by delivering superior services and effectively resolving order issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Data Entry Specialist
Tarrant Area Food Bank
02.2007 - 08.2011
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Produced monthly reports with Excel spreadsheet functions.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Sorted documents and maintained organized filing process.
- Updated and maintained customer information, documents and records.
Education
No Degree -
GED
Fort Worth, Texas01.1997
Skills
- Invoice Preparation
- Written and Verbal Communication
- Handheld Scanners
- Order Checking
- Inventory Counts
- Microsoft Office
- Sage
- Problem-Solving
- Basic Mathematics
- Quality Assurance
- Critical Thinking
- RFID Tracking
- Quality Control
Languages
Spanish - spoken fluently and read/write
Timeline
Inventory Analyst
Tarrant Area Food Bank
10.2021 - 12.2021
Customer Service Representative
Tarrant Area Food Bank
01.2018 - 10.2021
Allocation Specialist
Tarrant Area Food Bank
08.2011 - 01.2018
Data Entry Specialist
Tarrant Area Food Bank
02.2007 - 08.2011
No Degree -
GED
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