Ruby Chavez
Los Lunas,NM
Summary
Skilled team player with strong background in working with teams or within a team. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Cashier
Wienershintzel
01.2013 - 05.2014
- Counted money in cash drawers and balanced drawer at beginning and end of shift
- Processed cash register transactions, inputted product costs, and gave back change
- Adhered to cash handling policies and procedures
- Increased customer satisfaction ratings by providing prompt and accurate service
- Recognized for providing strong customer service with high degree of accuracy
- Greeted customers and provided prompt and friendly service
- Obtained thorough knowledge of products sold to assist customers with locating and purchasing items
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Answered questions regarding special and seasonal products
- Bagged and packaged customer orders and purchases
- Collected payment for customer purchases
- Helped trainees process cash and card payments for customer purchases
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Ordered, stocked, and rotated aisles and departments
- Printed receipts and issued credits for returned merchandise.
Janitorial Worker
Intergrated
08.2015 - 12.2016
- Operated power sweepers, polishers, and other power equipment to perform cleaning tasks
- Wiped down or cleaned various surfaces to remove dirt from high and low areas
- Documented routine inspection and maintenance activities to keep record of tasks performed
- Moved or disassemble furniture, equipment, or other items to conduct deep cleaning
- Cleaned floors by vacuuming, sweeping, mopping, polishing, and scrubbing
- Cleaned facilities to maintain sanitary, safe, and attractive environment
- Wiped and sanitized surfaces using disinfecting chemicals to clean grime and kill germs
- Dusted, cleaned, and spot treated furniture, upholstery, and fixtures
- Swept, vacuumed, mopped, and treated floors to disinfect and maintain.
Hostess/Busser
Standard Diner
09.2014 - 10.2016
- Reviewed and periodically updated seating chart to reflect open and occupied seating
- Escorted guests to tables, provided menus, and discussed daily specials
- Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts
- Informed guests about daily specials, new dishes, and changes in menu
- Delivered or collected final bill and processed cash and credit card payments
- Maintained even and orderly flow of guests from reception area into dining room or lounge and informed customers of estimated wait times
- Greeted guests and bade farewell to departing guests, presented menus, and announced name of server
- Set up and cleared tables at peak times to seat patrons more quickly
- Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards
- Answered phone to take delivery or pickup orders from callers
- Answered incoming calls and provided information regarding hours of operation, location, and menu items.
- Supported needs of 13- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Quality Assurance Technician
Bueno Foods
10.2015 - 03.2022
- Conducted periodic process quality checks such as weights, dimensions, and temperatures
- Observed line equipment in operation to identify operational problems, especially error-causing concerns
- Operated equipment to test raw materials and products
- Assisted with corrective activities to resolve non-conformance issues
- Executed periodic process quality checks with focus on weights, dimensions, and temperatures
- Evaluated incoming materials and ingredients for proper labeling and coding, as well as conformance with manufacturing specifications
- Communicated sub-part results to appropriate personnel to drive production improvements
- Completed and documented standard line checks for [Type] production
- Gathered metrics and offered feedback to design and production teams to improve overall quality
- Developed or updated company complaint and inspection procedures to support timely capture, documentation, and investigation of quality issues
- Maintained SOPS, internal quality documentation, and databases for consistent operation of quality assurance team.
Human Services Technician
TEK Systems Global Services
09.2023 - 03.2024
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Worked renewing Medicaid cases for the state, approximately 40 cases per day.
- Attended meetings with other professionals to discuss cases and develop strategies for providing better care to clients.
- Participated in team meetings to review case progress and determine next steps for treatment plan implementation.
- Actively listened to client concerns while remaining non-judgmental throughout conversation.
- Researched available resources within the community that could benefit our clients' overall wellbeing.
- Maintained accurate records of all client interactions, progress notes, treatment plans.
- Interviewed applicants to verify information eligibility for public assistance.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
Quality Assurance Analyst
Walmart Distribution Center
03.2022 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Managed multiple projects simultaneously while maintaining focus on deadlines and quality assurance.
- Observed quality assurance standards to optimize freshness of deli products.
- Conducted regular quality assurance reviews of completed investigations for accuracy and completeness.
- Implemented quality assurance measures that resulted in improved patient outcomes and satisfaction rates.
- Oversaw quality assurance protocols to optimize designs.
Education
High School Diploma -
Highland Highschool
Albuquerque, NM05.2015
Skills
- Process quality review
- Quality improvements
- Compile data
- Monitor quality control
- Team Collaboration
- Effective Communication
- Attention to Detail
- Teamwork and Collaboration
- Testing Procedures
- Auditing
- Equipment Inspection
- Documentation skills
- Performance Testing
- Functional Testing
- Safety Protocols
- Samples comparison
- Detail Oriented
- Problem-solving skills
- Customer Service
- Warehouse Operations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Human Services Technician
TEK Systems Global Services
09.2023 - 03.2024
Quality Assurance Analyst
Walmart Distribution Center
03.2022 - Current
Quality Assurance Technician
Bueno Foods
10.2015 - 03.2022
Janitorial Worker
Intergrated
08.2015 - 12.2016
Hostess/Busser
Standard Diner
09.2014 - 10.2016
Cashier
Wienershintzel
01.2013 - 05.2014
High School Diploma -
Highland Highschool
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