Ruby Collison
Thurston,OH
Summary
Dynamic professional with a proven track record at Baymont Inn & Suit Hotel, excelling in customer service and leadership. Skilled in training teams and implementing process improvements, enhancing operational efficiency. Recognized for attention to detail and problem-solving abilities, consistently achieving high guest satisfaction and maintaining quality standards.
Overview
7
7
years of professional experience
Work History
Team Member
Loves Travel Stop
05.2025 - Current
- Maintained cleanliness and organization of work areas to ensure compliance with safety standards.
- Operated point-of-sale systems efficiently, processing transactions accurately and promptly.
- Stocked shelves and displayed merchandise according to company guidelines, enhancing product visibility.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
Head Housekeeper
Baymont Inn & Suit Hotel
01.2020 - 04.2023
- Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
- Trained housekeeping staff on proper cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies and equipment, ensuring availability for efficient workflow.
- Developed and implemented cleaning schedules to optimize team productivity and service delivery.
- Conducted inspections of guest rooms and public areas to maintain quality assurance standards.
- Collaborated with front desk staff to address guest concerns promptly and effectively.
- Assisted in budget management by monitoring supply costs and minimizing waste through efficient practices.
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Trained and mentored all new personnel to maximize quality of service and performance.
Shift Manager
Engelfeild Oil
08.2018 - 05.2020
- Supervised daily operations, ensuring compliance with safety regulations and company policies.
- Trained and mentored new team members on operational procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Resolved customer inquiries and complaints, maintaining high satisfaction standards.
- Scheduled shifts effectively, balancing workload among team members to maximize productivity.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
GED -
Amanda Clearcreek
Amanda, OHAdministrative Assistant
Collins Career Technical Center
Portsmouth, OH05.2017
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Cash handling
- Cleaning
- Leadership qualities
- Product knowledge
- Sales expertise
- Sales and marketing
- Point-of-sale system
- Multitasking Abilities
Timeline
Team Member
Loves Travel Stop
05.2025 - Current
Head Housekeeper
Baymont Inn & Suit Hotel
01.2020 - 04.2023
Shift Manager
Engelfeild Oil
08.2018 - 05.2020
GED -
Amanda Clearcreek
Administrative Assistant
Collins Career Technical Center