Summary
Overview
Work History
Education
Skills
Timeline
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Ruby Cresswell

4896 Hugh Howell Rd, Stone Mountain,GA

Summary

Enthusiastic employee with superior skills in working in customer service and providing excellent communication skills. Bringing strong work ethic and excellent organizational skills to any setting.

Overview

4
4
years of professional experience

Work History

Crew Member

Trader Joe's
02.2023 - Current
  • Trained new employees, organized inventory and product ordering, and provided excellent customer service.
  • Assisted customer's while on the sales floor, and register, and always focused on creating a positive environment for customers and coworkers around me.
  • Build displays, stock shelves, and stay up to date on product knowledge with new items coming in every week.
  • Utilized POS system to handle customer cash and credit card transactions.

Barista

The Corner Cup
07.2021 - 12.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Worked flexible schedule and extra shifts to meet business needs.

Barista

Starbucks
01.2020 - 07.2021
  • Provide the Starbucks Experience to all guests
  • Build beverages to the Starbucks standard
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Ordered, received and stocked supplies and retail products.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Maintained highest standards of conduct and service to support company reputation.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
2019

Skills

  • POS Systems
  • Customer service
  • Inventory management
  • Strong work ethic
  • Time management
  • Coffee Expertise
  • Excellent Communication
  • Task Prioritization
  • Flexible and Adaptable
  • Public Speaking
  • Dependable and Responsible
  • Customer Assistance
  • Product Knowledge

Timeline

Crew Member

Trader Joe's
02.2023 - Current

Barista

The Corner Cup
07.2021 - 12.2022

Barista

Starbucks
01.2020 - 07.2021

High School Diploma -

Penn Foster Career School

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Ruby Cresswell