Ruby Crotty

• Supervised operations and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Developed and implemented strategies to maximize customer satisfaction.
• Analyzed and reported on key performance metrics to senior management.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Increased profit by streamlining operations.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Partnered with vendors and suppliers to effectively manage and budget.
• Assisted in recruiting, hiring and training of team members.
• Performed dental hygiene services, along with assisting in facial esthetics department.

• Increased brand awareness through event marketing, dental trade shows, lunch and learn demonstrations, sales, and brand promotion.
• Approached dental offices and professionals; interacted in natural conversation with goal of developing brand loyalty.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Communicated product information with confidence and educated consumers about company.
• Collaborated with local field sales to promote brand awareness and sales results.
• Planned future sampling opportunities and special events.
• Increased sales by effectively communicating product benefits.
• 1099 employee with marketing goals

• Partnering with dental practice owners and their teams to increase efficiency, profitability, and work-life balance by engaging in clinician and staff training and education, operational excellence, patient experience, practice marketing and more
• Partnering with dental practices to cover their dental hygiene schedule as needed.
• Helping organizations amplify their excellence, improve their productivity, and increase their profitability while creating a team driven practice where first-class patient care is experienced.
• Analyzed needs, established learning objectives and delivered training programs and other education and development services.
• Attended seminars, business expos and other events to develop and support dental practice owners.
• Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
• Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
• Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
• Assessed client's personal and financial picture and determined action plan to support start-up, recovery and expansion of business.
• Partnering with Fortune Management
• 1099 with personal book of business

Performed all clinical hygiene tasks at the following practices:

• North Florida Dental Temps
• Dr. Joseph Boulter
• Heartland Dental
• Narducci Dental Group
• Dr. Scott Wagner, Eccela Smiles
• North American Dental Group
• Walmart Health
• TempMee

• Part of software conversion team, Epic/Wisdom subject matter expert and curriculum development and in-person/virtual trainer
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Conducted educational, workflow, software troubleshooting in person, as well as via Zoom calls and email communication
• Established a dental workflow
• Put together and organized clinical operatory rooms and sterilization lab areas
• Organized dental supplies and ordering schedules
• Carried out day-day-day duties as a team lead and clinical hygienist accurately and efficiently
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Conducted clinical simulations and provided feedback for each individual student.
• Evaluated students' competencies through written assignments and examinations.
• Provided immediate and constructive feedback to students individually and as group.
• Analyzed clinical settings' success in helping students achieve course and program outcomes.

• Lead Clinical Instructor; lecture and hands on clinical
• Created and distributed course syllabus and communicated course standards and learning objectives to students.
• Implemented new educational techniques to boost student comprehension while reducing learning time.
• Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
• Evaluated students' competencies through written assignments and examinations.
• Provided immediate and constructive feedback to students individually and as group.
• Analyzed clinical settings' success in helping students achieve course and program outcomes.
• Supervised students when treating patients to maintain patient safety.

• Small Business Owner