Ruby Cruz
San Angelo,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Patient Registration Specialist
Shannon Urgent Care
08.2024 - 07.2025
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Scheduled daily appointments using computerized calendars.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
Customer Advocate II
Blue Cross and Blue Shield
02.2023 - 11.2024
- Consulted with customers to discuss concerns and offer detailed information.
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Researched problems with benefits, accounts and services with speed and accuracy.
- Reached out to providers to help develop comprehensive solutions.
- Used different knowledge banks to research customer problems and develop accurate responses.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Referred unresolved customer grievances to designated departments for further investigation.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Processed changes in insurance policies and periodically reassessed client needs.
Store Manager
Serenity's Casual Wear Boutique
11.2021 - 11.2022
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Sales Associate
Sassy Fox Boutique
01.2019 - 04.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assessed customer needs to provide assistance and information on product features.
Call Center Agent-Retention Specialist
Sitel
03.2016 - 03.2017
- Kept records of customer interactions or transactions, recorded details of inquires , complaints, or comments as well as actions taken.
- Resolved customers' service or billing complaints by performing activities such as exchanged merchandise, refunded money, or adjusted bills.
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Determined charges for services requested, collected deposits or payments , or arranged for billing.
- Completed contract forms , prepared change of address records, or or issued discontinuance orders using computers
- Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Compiled all calls and interactions into computer data system.
Retail Sales Associate
Target
10.2014 - 02.2015
- Greeted customers to ascertain what each customer wanted or needed.
- Maintaining knowledge of current sales and promotions , polices regarding payment and exchanges and security practices.
- Computed sale prices, total purchases and received and processed cash or credit payment.
- Watched for and recognized security risk and theft, and know how to prevent or handle the situations.
- Answered questions regarding the store and its merchandise.
- Inventory stock and requisition new stock.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Jewelry Sales Representative
Gordon's Jewelers
06.2008 - 08.2010
- Provided excellent service to customers through active engagement, direct eye contact and listening skills.
- Cleaned jewelry cases daily with glass cleaner and dusters to keep displays pristine.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked merchandise from inventory during downtime when items upfront became low.
- Provided information to customers on upcoming promotions, activities and events.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Followed store opening and closing procedures as per company guidelines.
- Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Processed payments and maintained accurate drawers to meet financial targets.
Education
High School Diploma -
Central High School
San Angelo, TX06.2007
Skills
- Retention Strategies
- Multi-Line Phone System
- Billing Inquiry Resolution
- Data Entry
- Customer Services
- Educating Customers
- Upselling Strategies
- Document Review Skills
- HIPAA compliance
- Patient scheduling
- Payment collection
- Patient registration
Education and Training
other
Timeline
Patient Registration Specialist
Shannon Urgent Care
08.2024 - 07.2025
Customer Advocate II
Blue Cross and Blue Shield
02.2023 - 11.2024
Store Manager
Serenity's Casual Wear Boutique
11.2021 - 11.2022
Sales Associate
Sassy Fox Boutique
01.2019 - 04.2020
Call Center Agent-Retention Specialist
Sitel
03.2016 - 03.2017
Retail Sales Associate
Target
10.2014 - 02.2015
Jewelry Sales Representative
Gordon's Jewelers
06.2008 - 08.2010
High School Diploma -
Central High School
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