Ruby De La Torre
Springdale,AR
Summary
Multilingual customer service professional with advanced Spanish and English abilities. Proven skills in interpreting conversations and translating documents between English and Spanish. High-energy Customer Service Representative with 4 years of related experience and desire to positively impact service for customers. Solid administrative background combined with self-motivated nature. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
State Farm
Springdale, AR
08.2022 - Current
- Responded to customer inquiries in both English and Spanish languages
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Greeted customers warmly upon arrival at store locations or over the phone.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Monitored incoming emails seeking support or advice.
- Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
- Displayed patience and understanding when dealing with difficult situations.
- Offered suggestions for alternative solutions if initial attempts failed.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
Team Leader
TJX Companies
Rogers, AR
02.2020 - 08.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Collaborated with other departments to ensure alignment of goals across teams.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Education
High School Diploma -
Har-Ber High School
Springdale, AR05-2022
Skills
- Customer Support
- Spanish translation
- Caller Assistance
- Payment Collection
- Account Management
Certification
- Seal of Biliteracy in Spanish
- Property & Casualty Insurance License
- CSC (Customer Service Certification)
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Bilingual Customer Service Representative
State Farm
08.2022 - Current
Team Leader
TJX Companies
02.2020 - 08.2022
High School Diploma -
Har-Ber High School
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