Ruby De La Torre

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Enhanced team productivity by streamlining communication and implementing efficient project management tools.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• restocked frat to the front of the store and made everything look presentable

•associated customers in choosing the best merchandise for there events

•greeted customers as soon as they came in to the store

•prepped balloon and online orders for customers

•answered phones with positive and assisted over the phone with any questions or concerns

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Made food according to standard recipes with requested changes for customer satisfaction.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Sanitized dining ware and kitchen equipment according to health code standards.
• Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
• Checked guests' identification before serving alcoholic beverages.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Bussed and reset tables to keep dining room and work areas clean.
• Increased sales significantly by upselling higher-end products to customers.
• Noted special patron requests and followed up with kitchen to confirm delivery.

• Kept register accurate through correct billing, payment processing and cash management practices.
• Cultivated warm relationships with regular customers.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
• Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.

• Communicated with store employees to maintain conditions and appearance of retail area.
• Stayed current on product specs and prices and accurately updated display product literature.
• Answered questions and assisted customers with item selection and location.
• Set up displays and signage to attract customers and boost sales for Product or Service.